Difference between revisions of "ATC/Current/SDK/Method reference"

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{{!}}{{!}}Initializes the Journey JavaScript SDK
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{{!}}{{!}}Initializes the Journey JavaScript SDK.
 
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{{!}}Notifies when the Journey JavaScript SDK is fully initialized.
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{{!}}Notifies when the Journey JavaScript SDK is initialized fully.
 
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{{!}}{{!}}Stops all Journey JavaScript SDK activity and removes all tracking information
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{{!}}{{!}}Tracks page views
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{{!}}{{!}}Adds information to a customer
 
 
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{{!}}Unsubscribes from notifications about a particular type of Journey JavaScript SDK activity
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{{!}}{{!}}Used for passing serialized data from a form.
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{{!}}{{!}}Passes serialized data from a form.
 
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{{!}}{{!}}Allows you specify a function handler to run when the DOM has fully loaded.
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Latest revision as of 09:43, February 2, 2023

This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

View a list of methods available in the Journey JavaScript SDK.

Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Initialization methods

For more information about a method, including signature and arguments, click the method's name.

Method Description
init Initializes the Journey JavaScript SDK.
initialized Notifies when the Journey JavaScript SDK is initialized fully.
destroy Stops all Journey JavaScript SDK activity and removes all tracking information.

Session methods

For more information about a method, including signature and arguments, click the method's name.

Method Description
api.session.getData Returns an object that contains session information.
api.session.getCustomerCookieId Returns a string that contains the customer cookie ID.
api.session.getId Returns a string containing session ID.

Tracking methods

For more information about a method, including signature and arguments, click the method's name.

Method Description
pageview Tracks page views.
record Records custom website events.
forms:track  Captures when visitors complete web-based forms.

Events methods

For more information about a method, including signature and arguments, click the method's name.

Method Description
on Subscribes to notifications about a particular type of Journey JavaScript SDK activity.
once Subscribes to notifications for first event for a particular type of Journey JavaScript SDK activity.
off Unsubscribes from notifications about a particular type of Journey JavaScript SDK activity.

Utility methods

For more information about a method, click the method's name.

Method Description

serialize

 Passes serialized data from a form.
dom - ready
 Allows you to specify a function handler to run when the DOM has loaded fully.
debug
 Sends helpful messages to the console.
Retrieved from "https://all.docs.genesys.com/ATC/Current/SDK/Method_reference (2025-06-23 21:30:28)"
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