Difference between revisions of "ATC/Current/SDK/Identify"
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Revision as of 18:30, April 28, 2021
This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Learn how to use the identify method to add information to a customer record.
Feature coming soon: Web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.
Description
The identify method adds information to a customer record.
Signature
ac('identify', [loginId], [traits], [callback])
Arguments
login
- Description: ID used to stitch customer identities together
- Type: String/null
- Status: Required
- Note: If loginId is null, the current identity is cleared.
traits
- Description: Information about a customer
- Type: Object
- Status: Optional
- Restrictions: Flat object with properties of type string, number, or Boolean
For more information about how to link different customer records, see Traits mapper.
callback
- Description: Callback
- Type: Function
- Status: Optional
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