Difference between revisions of "ATC/Current/SDK/Identify"

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Revision as of 21:28, November 9, 2021

This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

Learn how to use the identify method to add information to a customer record.

Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Description

The identify method adds information to a customer record.

Important
identify affects the next web event sent using the pageview or record method.

Signature

ac('identify', [loginId], [traits], [callback])

Arguments

login

  • Description: ID used to stitch customer identities together
  • Type: String/null
  • Status: Required
  • Note: If loginId is null, the current identity is cleared.

traits

  • Description: Information about a customer
  • Type: Object
  • Status: Optional
  • Restrictions: Flat object with properties of type string, number, or Boolean

For more information about how to link different customer records, see Traits mapper.

callback

  • Description: Callback
  • Type: Function
  • Status: Optional
Retrieved from "https://all.docs.genesys.com/ATC/Current/SDK/Identify (2025-07-26 12:44:54)"
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