Drilldown: SMART UseCase

Current (97)

Genesys Use Cases (97)

GenesysCloud (17) · GenesysEngage-onpremises (49) · PureConnect (31)

CE29 (3) · CE37 (3) · CE18 (3) · CE09 (3)

Other values: ; BO02 BO03 BO07 BO11 CE01 CE02 CE03 CE07 CE08 CE10 CE11 CE12 CE16 CE19 CE20 CE21 CE22 CE27 CE28 CE31 CE34 CE41 CE43 EE01 EE02 EE03 EE04 EE07 EE08 EE09 EE10-A EE10-B EE10-C EE10-D EE11 EE12 EE13 EE14 EE15 EE16 EE17 EE19 EE20 EE21 EE22 EE23 EE24 EE25 EE26 EE27 EE28 EE29 EE30 OP01 OP02 OP04 OP07 WE01 WE02

None (65) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Blended AI Bots (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (1) · Genesys Voice Services (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) · Ressource Management (1)

GenesysCloud (17) · GenesysEngage-onpremises (49) · PureConnect (31)

None (39) · No sellable items (20) · CIM (14) · Please reference prerequisits (10) · CIM (HA) (9) · Genesys Infomart (9) · Genesys Infomart - HA (optional) (8) · Interaction Workspace (8) · Genesys Interactive Insights (8) · Please see prerequisits (7) · SIP Interaction HA (optional) (6) · SIP Business Continuity (Optional) (6) · GVP HA (optional) (5) · SIP Interaction (5) · Conversation Manager (5) · Advanced Server (5) · CIM HA (Optional) (5)

Other values: ; Advanced Server (Interaction Web Tools necessary for this use case) Advanced Session AIModule for ASR (Optional) AIModule for ASR - HA (Optional) AIModule for TTS (Optional) AIModule for TTS - HA (Optional) Any of the Digital Channels (Optional) Apple Business Chat Messaging App Connector (perpetual or subscription) ASR and TTS ASR and TTS (Optional) At least one of Digital use cases (email chat etc) Basic Session Coaching Contact Center Level 1 GAAP (Optional) Genesy Workforce Management Genesys Callback Genesys Callback (Optional) Genesys Chat Genesys Cloud CX 2 or greater Genesys Content Analyzer Genesys Infomart (Optional) Genesys Infomart HA (optional) Genesys InfoMart – HA (Optional) Genesys Intelligent Automation Omnichannel Self-Service Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) Genesys Interaction Recording - Voice Recording Genesys Interaction Recording – Screen Recording Genesys Interaction Recording – Screen Recording HA (Optional) Genesys Interaction Recording – Voice Recording HA (Optional) Genesys Interactive Insights (Optional) Genesys Knowledge Center - Agent Genesys Knowledge Center - Self-Service Genesys Mobile Engagement Genesys Outbound Preview Genesys SMS Genesys SMS​ ​ Genesys Social Engagement Genesys Voice Platform (incl add'l capability) Genesys Voice Platform (incl add'l capability) - HA (Optional) Genesys Web Engagement Genesys Workforce Management GI2 for iWD (Business Objects) GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) GVP GVP (optional for DNIS but required for Access Code callback configuration) Intelligent Automation Omnichannel Self-Service Intelligent Automation Omnichannel Self-Service (Optional Intelligent Automation Omnichannel Self-Service - HA (Optional) intelligent Workload Distribution Interaction Media Server - Large Appliance - Gen9 Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Quality Manager Interaction Recorder Add-on Interaction Recorder Add-on (Optional for recording) Interaction Recorder Master Key Password Interaction Recorder Server Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Tracker Add-on (Optional for conversation history) Interaction Web Portal Agent License – Concurrent Interaction Web Portal Enterprise License Interaction Web Portal Organizational License Interaction Web Portal Server License Interaction Web Portal Server License​ ​ Interaction Workspace (Optional) ITTS Additional Language ITTS Base Langage iWD - Back Office (Optional) Media Session Optional: Professional Services customization for advanced callbacks Outbound Performance DNA Proactive Contact PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Speech Recognizer (ISR) (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter PureConnect:Secure Input IVR (Optional) Screen Recorder Session See Prerequisits See sellable items for CE01 CE02 CE18 CE21 CE22 CE24 or CE25 SIP Business Continuity SIP Interaction (Optional) SIP Interaction - HA (Optional) SIP Qualification & Parking SIP Qualification and Parking HA (Optional) Skills Management Speech Analytics Speech Analytics Additional Language (Optional) Text Analytics (Optional) Training Manager Workforce Management Workspace Workspace Desktop Edition ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter ​ GI2 for iWD (Business Objects) - HA (Optional)​ ​ GIA: Intelligent Automation Omnichannel Self-Service ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​

None (76) · BO02 (1) · CE01 (4) · CE02 (2) · CE07 (2) · CE18 (2) · CE31 (2) · CE43 (2) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)

None (60) · BO02 (2) · BO03 (2) · BO04 (1) · CE01 (12) · CE01-S4B (4) · CE02 (12) · CE16 (6) · CE18 (9) · CE19 (2) · CE21 (1) · CE22 (1) · CE29 (5) · CE31 (1) · CE34 (3) · CE43 (3) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)

None · CE16 · CE07 · CE19 · CE01 · CE18 · CE09 · EE14 · CE43 · CE37 · CE31 · CE29 · CE28 · CE22 · CE20 · BO02 · CE11 · CE03 · CE02 · CE12 · CE27 · CE08 · CE34 · CE41 · BO06 · BO03 · EE31 · OP04 · WE01 · WE02 · Other

None (97)

None (97)

None (84) · 396472805 (1) · 398264777 (1) · 402727717 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 443291013 (1) · 463028065 (1) · 468979114 (1) · 473349437 (1) · 484607951 (1) · 499587183 (1) · 559066483 (1)

None (1) · 1.0.0 (2) · 1.0.2 (2) · 1.0.5 (1) · 1.1.2 (2) · 1.1.4 (1) · 1.4.0 (1) · 2.1.4 (1) · V 1.0.0 (10) · v 1.0.1 (11) · v 1.0.2 (12) · v 1.0.3 (10) · v 1.0.4 (4) · V 1.1.1 (5) · v 1.1.2 (4) · v 1.1.3 (5) · v 1.1.4 (4) · v 1.1.5 (2) · v 1.2.1 (1) · v 1.2.3 (2) · v 1.2.4 (4) · v 1.2.5 (1) · v. 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.1.2 (2) · version 1.0.2 (1) · version 1.1.4 (1) · versions 1.2.4 (1)