Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-WFM (5) · Solution (4) · PEC-WFM (4) · Draft:WID (4) · Draft:Solution (4) · Draft:Docker (3) · Draft:PEC-OU (3) · Draft:PEC-GSM (3)

Other values: ; ATC Draft:ATC Draft:ContentAdmin Draft:GAWFM Draft:GDL Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-AS Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-VM Draft:PEC-Voice Draft:QNA Draft:UCSales Draft:Usecases GDL PE-GPR PEC-AD PEC-Admin PEC-AS PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-OU PEC-REC PEC-REP PEC-ROU PEC-VM PEC-Voice UCSales WID

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (15) · No (78) · Yes (1)

None (33) · Administrator (19) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent, Supervisor (4) · Developer (6)

Other values: ; 3rd Party and Open Source Software Used All Use Cases Aspect Historical Reports Base Images Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploying Widgets Developer Sandbox Docker Compose Docker Hub Docker Ready Environment Engage Widget Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX APIs Genesys Portal content accessibility Genesys Skills Management API Guide Genesys Softphone for Agents and Supervisors Getting Started with CX Contact How Agent Setup works How Agent Workspace works How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How to create a chatbot How Voice works How Widgets works How Workforce Management works Integrating Genesys Predictive Engagement into Genesys Engage on-premises Knowledge Search Service - Quick start guide Managing Accessibility for Agent Workspace Matrix Tables Feedback Form MIGRATION DISCOVERY - USE CASES MATRIX Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prerequisites for Genesys Multicloud CX Deployments Provisioning Genesys Multicloud CX Hybrid Integrations test2 TestStandalone Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility Which version am I using? Workforce Management Product Alerts

None (21)

Other values: ; Accessibility for Agent Workspace AutoSolutions Callback Co-browse createchatbot Deploying Widgets Email Engage Widget Genesys Multicloud CX AI-Powered Forecasting Genesys Portal content accessibility Genesys Predictive Engagement in Genesys Engage on-premises Genesys Skills Management API Guide Getting Started Gplus Adapter SF Historical Reports How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Knowledge Search Service Outbound Quick Start: Load a New Sub-campaign and Make a Call Performance DNA Moodle Integration Setup Guide Prepare for Operating System Prerquisites Provisioning test2 Third party Use Cases Matrix Using Predictive Engagement in Genesys Multicloud CX Voicemail for agents and supervisors WebChat Widget WFM Web Content Accessibility

None (91) · bots (2) · OSHelp (1)

None (3) · Administrator (2) · Agent Setup (2) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Data Layer (4) · Genesys Docker Documentation (3) · Genesys Predictive Engagement (4) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (2) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · Outbound (CX Contact) (5) · QnA Service (1) · Reporting (2) · Routing and Designer (2) · Sales Collateral (3) · Solutions (8) · Voice (2) · Voicemail (2) · Widgets (6) · Workforce Management (9)

None (84) · Admin (5) · AspectDeployment (1) · Deployment (4)

None (49) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (4) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · Genesys Portal (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (72) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)

None (94)