Drilldown: Article

None (83) · No (36) · Yes (6)

Draft:BDS (48) · Draft:GDE (2) · Draft:PEC-CAB (1) · Draft:PEC-DC (16) · Draft:PEC-Dev (1) · Draft:PEC-ES (1) · Draft:PEC-GPA (2) · Draft:PEC-GS (2) · Draft:PEC-IVR (1) · Draft:PEC-IWD (7) · Draft:PEC-PA (1) · Draft:PEC-REC (3) · Draft:PEC-REP (1) · Draft:PEC-WFM (1) · Draft:POR (1) · Draft:QNA (1) · Draft:Solution (2) · GDE (4) · PEC-CAB (1) · PEC-DC (14) · PEC-ES (1) · PEC-GPA (2) · PEC-GS (1) · PEC-IVR (1) · PEC-IWD (4) · PEC-REC (3) · PEC-REP (1) · PEC-WFM (1) · QNA (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (77) · No (47) · Yes (1)

None (98) · Administrator (25) · Adminstrator (2)

None (32) · Set up WhatsApp (2) · About Digital Channels Admin (2) · Getting started with Advanced Chat (2) · Lucene query syntax (2) · Manage API keys (2) · Manage custom variables (2) · Manage field codes (2) · Manage personally identifiable information (2) · Manage SMS Keywords (2) · Manage standard responses (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · FAQs (2) · Set up SMS (2) · Set up Facebook and Twitter (2) · Integrating Gplus Adapter in Classic (2) · Working with Intent Accuracy Report (2) · Configure the browser (2) · Tenant Settings (2) · Configure Agent UI (2)

Other values: ; Accessibility Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice Analysing your chat bot's performance ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Configure Agent UI - Obsolete Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution (IWD) IVR Manage AI Integrations Microsoft Teams High-Level Architecture Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Prepare for Gmail integration Set up Email Set up IWD SIP voicemail Task routing Third-party work items TTS ports Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (44) · Configure Agent UI (3) · Set up SMS (2) · Getting started with Advanced Chat (2) · Integrating Gplus Adapter in Classic (2) · Intent Accuracy Report (2) · IWD Queries (2) · Manage field codes (2) · Manage PII (2) · Manage standard responses (2) · Set up Facebook and Twitter (2) · Frequently Asked Questions (2) · Integrate IWD with WFM (2) · Set up WhatsApp (2) · Configure the browser (2) · WFO (2)

Other values: ; Accessibility Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Measurements Microsoft Teams High-Level Architecture Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Prepare for Gmail integration Set up Email Set up IWD SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (117) · Journey (2) · sr (6)

None (12) · Billing Data Service (48) · Callback (2) · Digital Channels (21) · eServices Manager (2) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (6) · Genesys Softphone (3) · Gplus Adapter for Salesforce (4) · Intelligent Workload Distribution (10) · IVR Administration (2) · Platform Administration (1) · QnA Service (2) · Reporting (2) · Solutions (1) · Workforce Management (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (107) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Designer (8) · intelligent Workload Distribution (2) · Recording (2)

None (122) · BO02 (3)

None (125)