Genesys Softphone Administrator's Guide

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This manual is for version Current of Genesys Softphone.


Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.

Related documentation:

Article Description
Article Description
Audio device settings How to set up your audio devices, such as headsets, to work with Genesys Softphone.
Configuration options reference Configuration settings by container and domain found in the Softphone.config file in the Genesys Softphone Installation Directory.
Deploying Genesys Softphone How to deploy and configure the Genesys Softphone in your environment, including both standard and Virtual Desktop Infrastructure (VDI) installations.
Genesys Softphone architecture The architecture and features of Genesys Softphone when deployed in your environment.
Single sign on with Agent Workspace How to configure Genesys Softphone for single sign-on with Agent Workspace.

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