Drilldown: Article

None (64) · No (72) · Yes (35)

DES (25) · Draft:DES (29) · Draft:PEC-AS (40) · Draft:ROU (1) · Draft:System (43) · Draft:WID (5) · PEC-AS (11) · ROU (1) · System (11) · WID (5)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (80) · No (90) · Yes (1)

None (139) · Administrator (30) · Developer (2)

None (25) · Deprecation-AllNotices (3) · Genesys™ Products and Components EOL Life Cycle Table (3)

Other values: ; (New) Task summary: contact center setup About Designer Accessibility feedback Activation File for Genesys Choice Commercial Terms Agent desktop settings overview Agent settings overview All content - Genesys Multicloud CX and cloud private edition Architecture ASR/TTS Before you begin Best practices Callback Widget Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy Designer Deprecation-Voice Forward Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Digital 1 bundle Digital 2 bundle Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer and routing options (voice) End of Life Cycle Table General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Get started with Agent Setup Getting Started with Designer Gplus Workforce Management (Gplus WFM) High availability and disaster recovery Import agents Intelligent prompts Intelligent Workload Distribution (IWD) Interaction channels IVR Licensing Overview for Genesys Choice Customers Logging Manage business attributes by transaction Manage custom variables Manage field codes Manage group memberships Manage personally identifiable information Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options Outbound Campaign Transactions Outbound Communication Terms Platform / Configuration Server and GWS settings for Designer Popular tasks Quick links Recording options Recording storage Security Terms for Cloud Services Service Client options Settings and configuration overview Support & SLAs for Genesys Multicloud CX Supported Languages Supported security standards Task routing Test Third-party licenses Troubleshoot External API Calls or Service Requests from Designer Upgrade, roll back, or uninstall Designer Use templates to configure agents Virtual Queues Voice 1 bundle Voice 2 bundle Voicemail WFO Work with Agent Setup Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (67)

Other values: ; (New) Task summary: contact center setup 3rd party licenses Agent desktop settings overview Agent settings overview ASR/TTS Best practices Callback Widget Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Designer Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent skills Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Designer on AKS Designer on GKE Designer on OpenShift Digital 1 Digital 2 Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable optional features Enable voice transfer options (voice) General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Security use cases Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Gplus Workforce Management Import agents Intelligent prompts Intelligent Workload Distribution Interaction channels IVR Licensing for Genesys Choice customers Manage business attributes by transaction Manage field codes Manage group memberships Manage PII Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options On-premises activation file Outbound campaign transactions Platform / Configuration Server and GWS settings for Designer Popular tasks Quick links Recording options Recording storage Security Terms for Cloud Services Service client options Settings and configuration overview Support & SLAs for Genesys Multicloud CX Supported languages Supported security standards Task routing Unrestricted activation file Use templates to configure agents Virtual Queues Voice 1 Voice 2 Voicemail WFO Work with Agent Setup Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

None (165) · sr (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (39) · Deployment (4) · Designer (16) · DESPEGuide (29) · Developer (3) · GCAPI (2) · GCDeveloper (2) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6) · ManageCC (46) · SDK (2) · Source (1)

None (145) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Designer (12)

None (171)

None (159) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)