Drilldown: Article

None (43) · No (102) · Yes (13)

Draft:Developer (2) · Draft:PEC-Developer (58) · Draft:PEC-IWD (43) · PEC-Developer (15) · PEC-IWD (40)

None (99) · GenesysCloud (2) · GenesysEngage-cloud (55) · GenesysEngage_cloud (2)

None (70) · No (87) · Yes (1)

None (138) · Administrator (11) · Administrator, Developer (2) · Developer (7)

None (18) · Architecture (5) · High availability and disaster recovery (4) · Configure IWD (4) · Before you begin (4) · Service Client API (3) · Set up IWD (3) · System namespace (3) · Interaction namespace (3) · Configuration namespace (3) · Email namespace (3) · Developer Sandbox (3) · Media namespace (3) · Agent namespace (3) · Voice namespace (3)

Other values: ; About IWD About IWD Data Mart APIs by Service Auth Namespace Authentication API Authentication Overview Chat Session API Cloud Data Download Service API Cloud Data Download Service Overview Configure IWD Data Mart Consumer Messaging Overview CX Contact Service Overview - WIP Deploy IWD Deploy IWDDM Developer Console Developer Resources Engagement Overview - WIP FAQs Genesys Multicloud CX APIs Getting Started with App Studio How APIs work in Genesys Multicloud CX How Intelligent Workload Distribution works How IWD works Integrate IWD with Genesys Workforce Management (WFM) Intelligent Workload Distribution Overview Introduction to Engage Cloud APIs Logging Lucene query syntax Messenger namespace Monitor work items and emails Openmedia API Outbound namespace Prepare for Office 365 integration Provision IWD Provision IWD Data Mart Provisioning Overview - WIP Roles and privileges for Workload Manager users Search API Search for interactions in UCS Search, display, manage, and update work items Secure Email API Secure Email Overview Set up Email Statistics API Statistics Notifications API Statistics Overview Task Routing Overview Test IWD provisioning Third-Party Messaging API Third-Party Messaging Overview Third-Party Messaging Webhook Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager User Data Management API User Data Management Overview View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Workspace Overview - WIP

None (87) · Agent namespace (3) · Configuration namespace (3) · Configure IWD (2) · Developer Console (1) · Developer Sandbox (2) · Email namespace (3) · Frequently Asked Questions (2) · Genesys Multicloud CX APIs (1) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · Interaction namespace (3) · IWD Queries (2) · Media namespace (3) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Service Client API (3) · Set up Email (1) · Set up IWD (3) · System namespace (3) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Voice namespace (3)

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (9) · Administrator (51) · Developers (1) · IWDDMPEGuide (20) · IWDPEGuide (22) · SCAPI (24) · WebAPIs (31)

None (154) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (153) · BO02 (3) · BO02, BO03 (2)

None (139) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)