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None (10) · No (204) · Yes (138)

Draft:PEC-AS (80) · PEC-AS (57) · PE-GPR (42) · Draft:PE-GPR (33) · Draft:Solution (12) · Draft:System (9) · System (8) · Draft:ATC (8) · Solution (8) · ATC (8) · Draft:WID (6) · PEC-WFM (4) · Draft:PEC-WFM (4) · WID (4) · Draft:GAM (4) · Draft:PEC-Agent (4)

Other values: ; &single Developer Draft:AUTH Draft:Developer Draft:GAWFM Draft:GDE Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-Developer Draft:PEC-GPA Draft:PEC-GS Draft:PEC-GSM Draft:PEC-OU Draft:PEC-REP Draft:PEC-ROU Draft:PEC-Super Draft:PEC-VM Draft:UseCases GAM GDE PEC-AD PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-Chat PEC-DC PEC-Developer PEC-GPA PEC-GS PEC-OU PEC-REP PEC-ROU PEC-Super PEC-VM UseCases User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri

None (95) · Genesys Multicloud CX (3) · GenesysCloud (17) · GenesysEngage-cloud (217) · GenesysEngage-onpremises (5) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (7)

No · None · Yes · Other

None (178) · Administrator (128) · Administrator, Agent (2) · Administrator, Agent, Supervisor (8) · Administrator, Developer (2) · Administrator, Developer, Supervisor (4) · Administrator, Reviewer (2) · Agent (6) · Agent, Supervisor (4) · Developer (8) · Staff (8) · Supervisor (2)

View model accuracy (4) · The Settings menu (4) · View KPI outcome (4) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · View uploaded datasets (3) · Upload interaction and other data (3) · Create and update predictors (3) · How to configure score expressions (3) · View the Agent Profile schema (3) · Agent Variance report (3) · View the Customer Profile schema (3) · Feature Analysis report (3) · Get started (3)

Other values: ; (New) Task summary: contact center setup 3rd Party and Open Source Software Used A/B model performance testing About Genesys Engage cloud private edition Access Groups Accessibility Action map performance Add and manage Caller ID Administrator 101 Agent 101 Agent and Agent Group Annex Agent and contact center statistics Agent desktop settings overview Agent groups Agent settings overview APIs by Service Architecture Blob Storage Bulk import Business attributes Callback Widget Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure an account Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Configure your password policies Configure, train, and test models Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create and test predictors and models Create and train predictors and models Create multi-channel agents Deploy Digital Channels using Docker Compose Deploying Widgets Desktop Views options Developer Sandbox Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Export agent accounts Facebook channel options File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Dialog Engine Videos Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement resources for developers Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Softphone Genesys Softphone for Agents and Supervisors Genesys Widgets overview Getting Started with CX Contact Global favorites Gplus Adapter for Salesforce options Historical Reporting / Genesys CX Insights How Agent Setup works How APIs work in Genesys Multicloud CX How Callback works How Chat works How Cloud Data Download Service works How Digital Channels works How Genesys Softphone works How Gplus Adapter for Salesforce works How Predictive Routing works How Reporting works How Routing works How Widgets works Import agents Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Interaction channels Interaction history advanced search Journey history data retention period change Log in to Genesys Multicloud CX Manage agents and other users Manage business attributes by transaction Manage group memberships Manage Team Communicator options Managing Accessibility for Agent Workspace Metrics and Alerts Microsoft Teams integration with Genesys Multicloud CX My Channels options nGAGEMENT overview nGAGEMENT permissions nGAGEMENT system requirements Outbound channel options Outcome limitation change Performance DNA Moodle Integration Setup Guide Platform administration Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Multicloud CX Deployments Profile lookup with Adobe Experience Platform Provisioning Genesys Multicloud CX Hybrid Integrations Public and private keys PureConnect Outbound Solution Guide (Interaction Dialer) Recording options Required Genesys Cloud CX domains Reset a password Reset your password Roles Routing Scenario: Onboarding agents and supervisors Search for interactions in UCS Service Client options Settings and configuration overview Single Sign-On Standard responses Statistics options Storage requirements Supervisor 101 Supervisor options Supported security standards Templates test2 Testing purposes only Top tasks Training Video for Genesys Use Cases Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use templates to configure agents Using Predictive Engagement in Genesys Multicloud CX View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details Virtual Queues Voice channel options Voicemail for agents and supervisors Voicemail management Voicemail Management within Agent Setup WebChat Widget WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workforce Management Product Alerts Workitem channel options

None (39) · View model accuracy (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · Create and update users and roles (4) · Feature Analysis report (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Upload interaction and other data (3) · Create and update predictors (3) · How to configure score expressions (3)

Other values: ; (New) Task summary: contact center setup A/B model performance testing Access Groups Accessibility for Agent Workspace Action map performance Administrator 101 Agent 101 Agent and contact center statistics Agent Annex Agent desktop settings overview Agent groups Agent settings overview Blob Storage Bulk import Business attributes Callback Callback Widget Caller ID Capacity rules Case and toast data Channel options Chat channel options Configure a multi-channel contact center Configure an account Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones Configure your password policies Configure, train, and test models Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create and test predictors and models Create and train predictors and models Create custom agent states Create multi-channel agents Deploying Widgets Desktop Views options Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Export agent accounts Facebook channel options File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement with advanced chat routing Genesys Skills Management API Guide Genesys Softphone Genesys Widgets overview Getting Started Global favorites Gplus Adapter SF Gplus Salesforce options How Chat works How Digital Channels works How Genesys Softphone works How Predictive Routing works How reporting works How routing works How Widgets works Import agents Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Interaction channels Interaction Dialer Interaction history advanced search Manage agents Manage business attributes by transaction Manage group memberships Manage Team Communicator options Metrics and Alerts Microsoft Teams integration My Channels options nGAGEMENT overview nGAGEMENT permissions Outbound channel options Performance DNA Moodle Integration Setup Guide Platform administration Prepare widgets for Genesys Predictive Engagement Prerquisites Profile lookup with Adobe Experience Platform Provisioning Public and private keys Recording options Reporting Required Genesys Cloud CX domains Reset a password Reset your password Roles Routing Scenario: Onboarding new agents Service client options Settings and configuration overview Single Sign-On Standard responses Statistics options Supervisor 101 Supervisor options Supported security standards System requirements Templates test2 Testing purposes only Third party Transactions Twitter channel options Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Use templates to configure agents Using Predictive Engagement in Genesys Multicloud CX Videos View Agent Details View audit trail View Customer Details View Datasets Trends and Reports View jobs reports and details Virtual Queues Voice channel options Voicemail for agents and supervisors Voicemail management Voicemail Management within Agent Setup WebChat Widget WFM Web Content Accessibility Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitem channel options

None (342) · Journey (6) · Outbound (2) · WebChat (2)

None (11) · Administrator (2) · Agent (7) · Agent folder (1) · Agent Setup (137) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Developer (5) · Digital Channels (4) · Genesys Authentication (1) · Genesys Dialog Engine (2) · Genesys Predictive Engagement (16) · Genesys Predictive Routing (74) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (2) · Reporting (2) · Routing and Designer (2) · Solutions (20) · Supervisor (4) · System-Level Documentation (13) · Voicemail (2) · Widgets (10) · Workforce Management (8)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (217) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (2) · GPR Core Platform (2) · IVR Administration (2) · Platform Administration (10) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (349) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)