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Article > Role : Administrator or Administrator, Supervisor or None & Product : IVR Administration or Intelligent Workload Distribution

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Standalone:
None (45) · No (56) · Yes (7)
productshort:
Draft:PEC-IVR (19) · Draft:PEC-IWD (42) · PEC-IVR (8) · PEC-IWD (39)
Platform:
None (54) · GenesysCloud (2) · GenesysEngage-cloud (52)
ComingSoon:
None (50) · No (57) · Yes (1)
Role: (Click arrow to add another value)
DisplayName:
None (12) · Architecture (5) · High availability and disaster recovery (4) · Before you begin (4) · Configure IWD (4) · Set up IWD (3) · Provision IVR Profiles yourself (3) · Provisioning IVR profiles yourself (3) · GVP PaaS (3) · Manage DID Groups with IVR Administration (3) · Creating and managing DID Groups (3)
Other values:
TocName:
None (42) · Audio Resource Files (1) · Audio Resources (1) · Configure IWD (2) · Creating and managing DID Groups (3) · Enterprise IVR (2) · Frequently Asked Questions (2) · GVP PaaS (3) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · IVR Administration (2) · IWD Queries (2) · Manage DID Groups with IVR Administration (3) · Monitor work items and emails (2) · Parameter Group Templates (1) · Parameter Groups (1) · Parameters (1) · Personalities (1) · Prepare for Office 365 integration (2) · Provision IVR Profiles yourself (3) · Provisioning IVR profiles yourself (3) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (3) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2)
Dimension:
None (102) · Journey (6)
Product: (Click arrow to add another value)
Manual:
None (2) · Administrator (64) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (92) · intelligent Workload Distribution (2) · IVR Administration (14)
UseCase:
None (103) · BO02 (3) · BO02, BO03 (2)
PEPageType:
None (89) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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