View table: TaskSummary

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Table structure:

  • overviewtext - Wikitext
  • productshort - String
  • ComingSoon - String
  • Role - String
  • DisplayName - String
  • TocName - String
  • Dimension - String
  • Context - Wikitext
  • Product - String
  • Manual - String
  • Application - String
  • UseCase - String
  • Platform - String
  • PEPageType - String

This table has 70 rows altogether.

Page overviewtext productshort ComingSoon Role DisplayName TocName Dimension Context Product Manual Application UseCase Platform PEPageType
ATC/Current/AdminGuide/About action maps ATC No About action maps About action maps ActionMaps Learn how to create action maps that use different types of actions to enhance and extend a visitor's journey. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About actions ATC No About actions About actions An action represents the steps to take to engage with visitors or to further related business outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About analytics ATC No About analytics About analytics Analytics Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About attributes Understand the purpose of attributes and how you use them with action maps, segments, and outcomes. ATC No About attributes About attributes Segments, Outcomes, ActionMaps Attributes are conditions that affect when action maps trigger, and when users match segments and outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About compliance and data ATC No About compliance About compliance Compliance Tracking sensitive customer data requires compliance with GDPR and other regulations. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About content offers ATC No About content offers Content offers ContentOffers Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About global settings ATC No About global settings About global settings Learn how to configure Genesys Predictive Engagement at a global (organizational) level. Genesys Predictive Engagement AdminGuide GenesysEngage-onpremises, PureConnect, GenesysCloud
ATC/Current/AdminGuide/About journey data ATC No About journey data About journey data JourneyData Learn what types of customer journey data that you and your agents can see about a visitor's interactions with your website. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About outcomes ATC No About outcome predictions and probabilities About outcome predictions and probabilities Outcomes Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About segments ATC No About segments About segments Segments Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/AdminGuide/About sessions ATC Yes About journey shaping with sessions and events About sessions and events Sessions Web sessions, conversation sessions, custom sessions, and custom events provide rich context for agents about each customer's personal journey with your company. Genesys Predictive Engagement AdminGuide GenesysCloud
ATC/Current/AdminGuide/About web chats ATC No About web chats Web chats WebChat Learn how to work with web chats in Genesys Predictive Engagement. Genesys Predictive Engagement AdminGuide GenesysEngage-onpremises, PureConnect, GenesysCloud
ATC/Current/AdminGuide/About web messaging ATC No About web messaging Web messaging WebMessaging Learn how to work with web messaging in Genesys Predictive Engagement. Genesys Predictive Engagement AdminGuide GenesysCloud
ATC/Current/AdminGuide/AboutArchFlows ATC No About Architect flow actions Architect flows ArchFlow Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud CX integrations, data actions, and Architect workflows. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
ATC/Current/Event/About event tracking ATC No About event tracking with tag managers About event tracking with tag managers Use your preferred tag manager to deploy Genesys Predictive Engagement tracking on your website and customize tracking behavior. Genesys Predictive Engagement Event PureConnect, GenesysCloud
ATC/Current/Event/About scenarios and best practices ATC No About business scenarios and best practices About business scenarios and best practices Review business scenarios and best practices to improve and extend your tracking. Genesys Predictive Engagement Event PureConnect, GenesysCloud
ATC/Current/Event/About tag managers ATC No About tag managers About tag managers Learn about the tag managers that you can use to customize and deploy Genesys Predictive Engagement tracking on your website. Genesys Predictive Engagement Event PureConnect, GenesysCloud
ATC/Current/SDK/About events methods ATC No About Events methods About Events methods EventsMethods Events methods allow developers to build functionality that reacts to state changes in the SDK.
Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Genesys Predictive Engagement SDK PureConnect, GenesysCloud
DES/Current/Designer/Features Use these topics as a starting point to find the information you need. DES No Administrator Quick links Quick links Learn about common tasks for administrators in Designer. Designer Designer Designer
Draft:ATC/Current/AdminGuide/About action maps Draft:ATC No About action maps About action maps ActionMaps Learn how to create action maps that use different types of actions to enhance and extend a visitor's journey. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About actions Draft:ATC No About actions About actions An action represents the steps to take to engage with visitors or to further related business outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About analytics Draft:ATC No About analytics About analytics Analytics Learn how to evaluate how visitors use your website and determine the effectiveness of your action maps. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About attributes Understand the purpose of attributes and how you use them with action maps, segments, and outcomes. Draft:ATC No About attributes About attributes Segments, Outcomes, ActionMaps Attributes are conditions that affect when action maps trigger, and when users match segments and outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About compliance and data Draft:ATC No About compliance About compliance Compliance Tracking sensitive customer data requires compliance with GDPR and other regulations. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About content offers Draft:ATC No About content offers Content offers ContentOffers Learn how to create a content offer that engages visitors on your website and encourages them to take a pre-defined action. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About global settings Draft:ATC No About global settings About global settings Learn how to configure Genesys Predictive Engagement at a global (organizational) level. Genesys Predictive Engagement AdminGuide GenesysEngage-onpremises, PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About journey data Draft:ATC No About journey data About journey data JourneyData Learn what types of customer journey data that you and your agents can see about a visitor's interactions with your website. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About outcomes Draft:ATC No About outcome predictions and probabilities About outcome predictions and probabilities Outcomes Genesys Predictive Engagement uses AI-powered machine learning to predict the probability of visitors achieving your unique business outcomes. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About segments Draft:ATC No About segments About segments Segments Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About sessions Draft:ATC Yes About journey shaping with sessions and events About sessions and events Sessions Web sessions, conversation sessions, custom sessions, and custom events provide rich context for agents about each customer's personal journey with your company. Genesys Predictive Engagement AdminGuide GenesysCloud
Draft:ATC/Current/AdminGuide/About web chats Draft:ATC No About web chats Web chats WebChat Learn how to work with web chats in Genesys Predictive Engagement. Genesys Predictive Engagement AdminGuide GenesysEngage-onpremises, PureConnect, GenesysCloud
Draft:ATC/Current/AdminGuide/About web messaging Draft:ATC No About web messaging Web messaging WebMessaging Learn how to work with web messaging in Genesys Predictive Engagement. Genesys Predictive Engagement AdminGuide GenesysCloud
Draft:ATC/Current/AdminGuide/AboutArchFlows Draft:ATC No About Architect flow actions Architect flows ArchFlow Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud CX integrations, data actions, and Architect workflows. Genesys Predictive Engagement AdminGuide PureConnect, GenesysCloud
Draft:ATC/Current/Event/About event tracking Draft:ATC No About event tracking with tag managers About event tracking with tag managers Use your preferred tag manager to deploy Genesys Predictive Engagement tracking on your website and customize tracking behavior. Genesys Predictive Engagement Event PureConnect, GenesysCloud
Draft:ATC/Current/Event/About scenarios and best practices Draft:ATC No About business scenarios and best practices About business scenarios and best practices Review business scenarios and best practices to improve and extend your tracking. Genesys Predictive Engagement Event PureConnect, GenesysCloud
Draft:ATC/Current/Event/About tag managers Draft:ATC No About tag managers About tag managers Learn about the tag managers that you can use to customize and deploy Genesys Predictive Engagement tracking on your website. Genesys Predictive Engagement Event PureConnect, GenesysCloud
Draft:ATC/Current/SDK/About events methods Draft:ATC No About Events methods About Events methods EventsMethods Events methods allow developers to build functionality that reacts to state changes in the SDK.
Important
This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Genesys Predictive Engagement SDK PureConnect, GenesysCloud
Draft:AUTH/Current/AuthPEGuide/GetStarted
List the steps needed to get started.
Draft:AUTH No Get started Find the steps you need to complete to set up, deploy, and monitor <service_name>. Genesys Authentication AuthPEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
Draft:ContentAdmin/Boilerplate/PEGuide/GetStarted
List the steps needed to get started.
Draft:ContentAdmin No Get started Find the steps you need to complete to set up, deploy, and monitor <service_name>. Internal Content Administration PEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
Draft:ContentAdmin/Internal/Test/About action maps Draft:ContentAdmin No About action maps About action maps Learn how Internal Content Administration uses action maps to interactwith users on your website. Internal Content Administration Test GenesysEngage-cloud, PureConnect, GenesysCloud
Draft:ContentAdmin/Internal/Test/About content offers Draft:ContentAdmin No About content offers About content offers Learn how to create a content offer that engages customers and prompts them to take a pre-defined action. Internal Content Administration Test GenesysEngage-cloud, PureConnect, GenesysCloud
Draft:ContentAdmin/Internal/Test/AboutArchFlows Draft:ContentAdmin No About Architect flows About Architect flows Learn how to integrate Internal Content Administration with third-party CRMs using Architect flows. Internal Content Administration Test GenesysEngage-cloud, PureConnect, GenesysCloud
Draft:ContentAdmin/Internal/WritersGuide/test tasksum blah blah Draft:ContentAdmin No Administrator Blippie Blippiebblip It's blah blah is blah blah blah blah blahblah blah blah blahblah blah blah blahblah blah blah blah. More blah! Good blah!!! Hello? Internal Content Administration WritersGuide Agent Setup GenesysEngage-onpremises
Draft:DES/Current/Designer/TopicRef You can use this page as a starting point to quickly find and explore specific Designer topics. Draft:DES No Administrator Quick links to Designer topics Quick links Quickly find and explore specific Designer topics. Designer Designer Designer GenesysEngage-onpremises
Draft:GAM/Current/Admin/About metrics Learn what metrics are available, how the results render, and how to configure the metrics that you choose to measure and track. Draft:GAM No About metrics About metrics nGAGEMENT provides a standard set of metrics that you can gamify and track to measure how successful your organization is at achieving its objectives. nGAGEMENT Admin GenesysCloud
Draft:GAM/Current/Admin/About user accounts Draft:GAM No About user accounts About user accounts Learn how to manage agent, team leader, and manager accounts. nGAGEMENT Admin GenesysCloud
Draft:GAM/Internal/Deployment/Aboutmetrics Draft:GAM No About metrics TBD nGAGEMENT Deployment
Draft:GPWFM/Current/GPWFMPEGuide/GetStarted
List the steps needed to get started.
Draft:GPWFM No Get started Find the steps you need to complete to set up, deploy, and monitor <service_name>. GPWFMPEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
Draft:GWS/Current/GWSPEGuide/GetStarted
List the steps needed to get started.
Draft:GWS No Get started Find the steps you need to complete to set up, deploy, and monitor Web Services and Application. Web Services and Applications GWSPEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
Draft:PEC-AS/Current/ManageCC/Agent options overview When it's time to enable all the features and controls that make your agent’s job possible and manageable, you should think of the agent’s workday as a series of stages. In each stage, there’s a myriad of options and controls that enable the agent to complete that stage before moving on to the next. Let’s look at the stages and the configurable options that apply to each. Draft:PEC-AS No Administrator Agent settings overview Agent settings overview Learn about the features and controls that enable an agent to handle interactions and other key tasks. Agent Setup ManageCC Agent Setup
Draft:PEC-AS/Current/ManageCC/CC options overview When it comes to enabling all the features and controls that get your contact center up and running, or that allow you to maintain its current structure, you should think about the customer journey and all the processes and steps a user must go through to help a customer complete the journey.

Let's take a quick look at how you might configure Agent Setup to benefit both the customers and the contact center users.

Draft:PEC-AS No Administrator Agent desktop settings overview Agent desktop settings overview Get to know some of the key features and tasks involved in setting up your contact center for Agent Desktop. Agent Setup ManageCC Agent Desktop, Agent Setup
Draft:PEC-DC/Current/Administrator/GSEFacebookTwitter Genesys Social Engagement enables you to receive and send messages, posts, comments, likes, tweets, and retweets on the world’s top two social engagement platforms, Facebook and Twitter.

After you complete the steps on this page, you can treat social media communications like any other Genesys interaction. For example, you can route tweets with keywords to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

Draft:PEC-DC No Administrator Set up Facebook and Twitter Set up Facebook and Twitter Learn how to integrate Facebook and Twitter into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup, Digital Channels
Draft:PEC-DC/Current/Administrator/GSESMS Genesys Digital Channels enables you to integrate Short Message Service (SMS) into Agent Desktop so that agents can exchange text messages with customers.

After you complete the steps on this page, you can treat SMS communications like any other Genesys interaction. For example, you can send messages to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

Draft:PEC-DC No Administrator Set up SMS Set up SMS Learn how to integrate Short Message Service (SMS) into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup
Draft:PEC-DC/Current/Administrator/GSEWhatsApp Genesys Digital Channels enables you to integrate WhatsApp into Agent Desktop. The WhatsApp messaging service enables the exchange of text messages, emojis, images, and Highly Structured Messages (HSM) between your agents and customers.

After you complete the steps on this page, you can treat WhatsApp communications like any other Genesys interaction. For example, you can route messages to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

Draft:PEC-DC No Administrator Set up WhatsApp Set up WhatsApp Learn how to integrate WhatsApp into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup
Draft:PEC-Developer/HIW APIs in Genesys Multicloud CX fall under two categories: Web APIs that your web application accesses through Genesys Multicloud CX and JavaScript APIs that you install in a location your web application can access. Draft:PEC-Developer No How APIs work in Genesys Multicloud CX Journey Learn about the APIs you can use to customize your applications and integrate with Genesys. Developer
Draft:PEC-ES/Current/Administrator/categSR This page provides a high-level overview of the steps to create Standard Responses and set them up for use. Draft:PEC-ES No Administrator Standard Responses Standard Responses setup summary Default responses, known as standard responses, enable you to send welcoming, helpful answers to frequently-submitted queries from customers. eServices Manager Administrator Platform Administration GenesysEngage-cloud
Draft:PEC-IWD/Current/Administrator/IWDTaskSummary Discover how IWD captures work items from existing enterprise software applications (such as ERP, BPM, DCM, Salesforce, email) and homegrown legacy systems, then analyzes the business context of the work item—for example, the associated business process, product requested, or value of the customer making the request. Then it creates a single universal queue, sorted on business value. This ensures that the most critical or highest-value work items are distributed to the right resource at the right time, regardless of media type, system or location.
Important
You should be able to complete most of the steps on your own, but sometimes you need help from Genesys. We'll let you know when a task requires extra help from a Genesys representative.
Draft:PEC-IWD No Administrator Set up IWD Set up IWD A high-level view of the steps to take to provision and iWD, integrate it with third-party source systems including email, use the iWD API to submit work items to iWD, monitor and manage the universal queue and use reporting. Intelligent Workload Distribution Administrator BO02
Draft:PEC-ROU/Current/GTR/GTROverview Genesys Task Routing allows you to submit workitems to Genesys from an external source, such as Salesforce or NetSuite. Once these external workitems are entered in the Genesys system, you can treat them like other Genesys interactions. For example, you can route workitems to the best-skilled agent using a Designer application. You can also get interactions processed by an agent in Agent Desktop, including automated third-party application screen pop-ups. Reporting is available through Genesys CX Insights.

Genesys Task Routing integrates with other Genesys solutions. It can support blended agents that handle chat, email, voice, and so on, at the same time they manage workitems.

Important
You should be able to complete most of the steps on your own, but sometimes you need help from Genesys. We'll let you know when a task requires extra help from a Genesys representative.
Draft:PEC-ROU No Set up Genesys Task Routing Set up Genesys Task Routing Learn how to set up Genesys Task Routing so you can submit and manage workitems from an external source like Salesforce. Routing and Designer GTR
Draft:PrivateEdition/Current/PEGuide/GetStarted
  1. Plan your infrastructure
  2. Set up your infrastructure
  3. Create and configure JFrog account
  4. Set up your Continuous Delivery (CD) pipeline.
  5. Configure Helm charts and deploy the service
Draft:PrivateEdition No Deployment tasks summary Describes the requirements and steps involved in setting up your infrastructure that is suitable to deploy and run Genesys Multicloud CX private edition. Genesys Multicloud CX Private Edition PEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
Draft:VM/Current/VMPEGuide/GetStarted
List the steps needed to get started.
Draft:VM No Get started Find the steps you need to complete to set up, deploy, and monitor <service_name>. Voice Microservices VMPEGuide e58addd1-923c-445b-b6f5-f0225a55bd15
GAM/Current/Admin/About metrics Learn what metrics are available, how the results render, and how to configure the metrics that you choose to measure and track. GAM No About metrics About metrics nGAGEMENT provides a standard set of metrics that you can gamify and track to measure how successful your organization is at achieving its objectives. nGAGEMENT Admin GenesysCloud
GAM/Current/Admin/About user accounts GAM No About user accounts About user accounts Learn how to manage agent, team leader, and manager accounts. nGAGEMENT Admin GenesysCloud
PEC-AS/Current/ManageCC/Agent options overview When it's time to enable all the features and controls that make your agent’s job possible and manageable, you should think of the agent’s workday as a series of stages. In each stage, there’s a myriad of options and controls that enable the agent to complete that stage before moving on to the next. Let’s look at the stages and the configurable options that apply to each. PEC-AS No Administrator Agent settings overview Agent settings overview Learn about the features and controls that enable an agent to handle interactions and other key tasks. Agent Setup ManageCC Agent Setup
PEC-AS/Current/ManageCC/CC options overview When it comes to enabling all the features and controls that get your contact center up and running, or that allow you to maintain its current structure, you should think about the customer journey and all the processes and steps a user must go through to help a customer complete the journey.

Let's take a quick look at how you might configure Agent Setup to benefit both the customers and the contact center users.

PEC-AS No Administrator Agent desktop settings overview Agent desktop settings overview Get to know some of the key features and tasks involved in setting up your contact center for Agent Desktop. Agent Setup ManageCC Agent Desktop, Agent Setup
PEC-DC/Current/Administrator/GSEFacebookTwitter Genesys Social Engagement enables you to receive and send messages, posts, comments, likes, tweets, and retweets on the world’s top two social engagement platforms, Facebook and Twitter.

After you complete the steps on this page, you can treat social media communications like any other Genesys interaction. For example, you can route tweets with keywords to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

PEC-DC No Administrator Set up Facebook and Twitter Set up Facebook and Twitter Learn how to integrate Facebook and Twitter into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup, Digital Channels
PEC-DC/Current/Administrator/GSESMS Genesys Digital Channels enables you to integrate Short Message Service (SMS) into Agent Desktop so that agents can exchange text messages with customers.

After you complete the steps on this page, you can treat SMS communications like any other Genesys interaction. For example, you can send messages to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

PEC-DC No Administrator Set up SMS Set up SMS Learn how to integrate Short Message Service (SMS) into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup
PEC-DC/Current/Administrator/GSEWhatsApp Genesys Digital Channels enables you to integrate WhatsApp into Agent Desktop. The WhatsApp messaging service enables the exchange of text messages, emojis, images, and Highly Structured Messages (HSM) between your agents and customers.

After you complete the steps on this page, you can treat WhatsApp communications like any other Genesys interaction. For example, you can route messages to the best-skilled agent using a Designer application. Reporting is also available through Genesys CX Insights.

PEC-DC No Administrator Set up WhatsApp Set up WhatsApp Learn how to integrate WhatsApp into Agent Desktop. Digital Channels Administrator Agent Desktop, Agent Setup
PEC-Developer/HIW APIs in Genesys Multicloud CX fall under two categories: Web APIs that your web application accesses through Genesys Multicloud CX and JavaScript APIs that you install in a location your web application can access. PEC-Developer No How APIs work in Genesys Multicloud CX Journey Learn about the APIs you can use to customize your applications and integrate with Genesys. Developer
PEC-ES/Current/Administrator/categSR This page provides a high-level overview of the steps to create Standard Responses and set them up for use. PEC-ES No Administrator Standard Responses Standard Responses setup summary Default responses, known as standard responses, enable you to send welcoming, helpful answers to frequently-submitted queries from customers. eServices Manager Administrator Platform Administration GenesysEngage-cloud
PEC-ROU/Current/GTR/GTROverview Genesys Task Routing allows you to submit workitems to Genesys from an external source, such as Salesforce or NetSuite. Once these external workitems are entered in the Genesys system, you can treat them like other Genesys interactions. For example, you can route workitems to the best-skilled agent using a Designer application. You can also get interactions that were processed by an agent in Agent Desktop, including automated third-party application screen pop-ups. Reporting is available through Genesys CX Insights.

Genesys Task Routing is integrated with other Genesys solutions and it can support blended agents handling chat, email, voice and so on, at the same time they manage workitems.

Important
You should be able to complete most of the steps on your own, but sometimes you'll need help from Genesys. We'll let you know when a task requires extra help from a Genesys representative.
PEC-ROU No Set up Genesys Task Routing Set up Genesys Task Routing Learn how to set up Genesys Task Routing so you can submit and manage workitems from an external source like Salesforce. Routing GTR GenesysEngage-cloud
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