Drilldown: SMART UseCase

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SMART UseCase > MintyDocsVersion: Current & MintyDocsManual : GenesysEngage-onpremises or PureConnect & Video : 559066483 or None

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MintyDocsVersion: (Click arrow to add another value)
MintyDocsProduct:
Genesys Use Cases (90)
MintyDocsManual: (Click arrow to add another value)
ID:
Other values:
Title:
None (63) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Blended AI Bots (2) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice Bots (2) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2)
Offering:
GenesysEngage-onpremises (56) · PureConnect (34)
SellableItems:
None (32) · No sellable items (20) · CIM (14) · Please reference prerequisits (10) · Genesys Infomart (9) · CIM (HA) (9) · Interaction Workspace (8) · Genesys Infomart - HA (optional) (8) · Genesys Interactive Insights (8) · Please see prerequisits (7) · Advanced Server (5) · CIM HA (Optional) (5) · SIP Business Continuity (Optional) (5) · SIP Interaction HA (optional) (5) · Genesys Workforce Management (4) · GVP HA (optional) (4) · Conversation Manager (4) · Advanced Session (4) · Basic Session (4) · SIP Interaction (4)
Other values:
RequiresAll:
None (70) · BO02 (2) · CE01 (4) · CE02 (2) · CE07 (2) · CE11 (1) · CE12 (1) · CE18 (1) · CE31 (1) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3)
RequiresOr:
None (54) · BO02 (2) · BO03 (2) · BO04 (1) · CE01 (13) · CE01-S4B (4) · CE02 (13) · CE16 (4) · CE18 (7) · CE19 (4) · CE21 (1) · CE22 (1) · CE29 (5) · CE31 (1) · CE34 (1) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)
Optional:
None (76) · BO02 (2) · BO03 (1) · BO06 (1) · CE01 (4) · CE02 (1) · CE03 (2) · CE07 (3) · CE08 (1) · CE09 (3) · CE11 (2) · CE12 (1) · CE16 (4) · CE18 (3) · CE19 (3) · CE20 (2) · CE22 (2) · CE27 (1) · CE28 (2) · CE29 (2) · CE31 (1) · CE34 (1) · CE37 (2) · EE14 (1)
Exceptions:
None (89) · CE12 (1)
Requires:
None (90)
Video: (Click arrow to add another value)
DocVersion:
None (2) · 1.0.2 (1) · 1.0.5 (1) · 1.1.2 (1) · 1.1.4 (1) · 2.1.4 (1) · V 1.0.0 (9) · v 1.0.1 (10) · v 1.0.2 (8) · v 1.0.3 (10) · v 1.0.4 (4) · V 1.0.8 (1) · v 1.1.1 (4) · v 1.1.2 (3) · v 1.1.3 (5) · v 1.1.4 (5) · v 1.1.5 (2) · v 1.2.1 (1) · v 1.2.3 (2) · v 1.2.4 (4) · v 1.2.5 (2) · v. 1.2.1 (1) · v1.0.0 (1) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.0.5 (1) · ver 1.1.2 (2) · version 1.0.2 (1) · version 1.1.4 (1) · versions 1.2.4 (1)

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