Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

ATC (31) · Blueprints (4) · ContentAdmin (1) · Draft:ATC (30) · Draft:Blueprints (3) · Draft:ContentAdmin (12) · Draft:DES (2) · Draft:GAA (3) · Draft:GAM (2) · Draft:GAMD (3) · Draft:GAWFM (13) · Draft:GPR (7) · Draft:PEC-AS (25) · Draft:PEC-COB (2) · Draft:PEC-Developer (3) · Draft:PEC-ES (2) · Draft:PEC-GSM (136) · Draft:PEC-IVR (11) · Draft:PEC-OU (1) · Draft:PEC-REP (127) · Draft:PEC-ROU (13) · Draft:PEC-SF (1) · Draft:PEC-WFM (14) · Draft:Sizing (2) · Draft:UCSales (1) · Draft:WID (46) · GAM (2) · PEC-OU (1) · PEC-ROU (1) · PEC-WFM (6) · UCSales (1) · UseCases (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (460) · No (47)

None (505) · Agent (1) · Developer (1)

API Events (27) · Localization (14) · Outbound Contact reports (5) · Callback reports (5) · Configuration (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Genesys Multicloud CX Blueprints (4) · Agent State Details report (4)

Other values:

API Events (27) · None (22) · Localization (14) · Configuration (5) · Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Genesys Multicloud CX Prerequisites (4) · Genesys Multicloud CX Blueprints (4) · Agent State Details report (4) · Agent Login-Logout Details Report (4)

Other values:

None (481) · ActionMaps (2) · Analytics (2) · ArchFlow (2) · Compliance (2) · ContentOffers (2) · EventsMethods (2) · JourneyData (2) · Outcomes (2) · Segments (2) · Segments, Outcomes, ActionMaps (2) · Sessions (2) · WebChat (2) · WebMessaging (2)

None (8) · Agent Setup (25) · Co-Browse (2) · Designer (2) · Developer (3) · eServices Manager (2) · Genesys Agent Assist (3) · Genesys Blueprints (7) · Genesys Predictive Engagement (61) · Genesys Sizing Information (2) · Genesys Skills Management (136) · Genesys Use Cases (1) · Gplus Adapter for Microsoft Dynamics 365 (3) · Gplus Adapter for WFM (13) · Internal Content Administration (12) · IVR Administration (11) · nGAGEMENT (4) · Outbound (CX Contact) (2) · Reporting (127) · Routing and Designer (14) · Sales Collateral (2) · Success Factors for Genesys Multicloud CX (1) · Widgets (46) · Workforce Management (20)

PDNAA (111) · Admin (45) · SDK (31) · AdminGuide (30) · Source (25) · CX Insights (23) · GIM (23) · Administrator (22) · GCXI (21) · II (18) · Developers (16) · Deployment (15) · PacingServiceDeployment (11) · None (10) · Supervisor (9) · AIUG (9) · Agent (8) · Collected (7) · RT (7) · GPR (7)

Other values: ; AgentGuide AzInst ContentAreaDashboard CXContact Designer Developer Event GTR IEXDeployment KBA Loc PDNAU ReleaseNote SiteDashboard SOO Super Test TPOSR UEA WDEPlugin WritersGuide

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (507)

None (507)