Drilldown: Article

None (20) · No (134) · Yes (4)

Draft:PE-GPR (64) · Draft:PEC-IVR (20) · PE-GPR (65) · PEC-IVR (9)

None (17) · GenesysEngage-cloud (112) · GenesysEngage-onpremises (28) · PureEngage (1)

None (34) · No (123) · Yes (1)

None (127) · Administrator (19) · Administrator, Agent (2) · Administrator, Reviewer (2) · Staff (8)

None (9) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4)

Other values: ; A/B model performance testing Agent Variance report Architecture and security Audio Resource Files Audio Resources Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Create and update predictors Creating and managing DID Groups Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Enterprise IVR Environment setup for Data Loader in AWS EC2/ECS Feature Analysis report Genesys Predictive Routing REST API GVP PaaS How Does GPR Score Agents? How GPR reports data for billing How IVR works How Predictive Routing works How to configure score expressions Integrate with Genesys Reporting IVR Administration Join data Manage DID Groups with IVR Administration Monitor predictor feature coverage Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing support for GDPR Provision IVR Profiles yourself Provisioning IVR profiles yourself Quick Start Reset a password Reset your password Set up data for import Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use the /authenticate endpoint Use the /search-analyze endpoint View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data

None (11) · Create and update users and roles (4) · View model accuracy (4) · View KPI outcome (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · What you can monitor (4)

Other values: ; A/B model performance testing Agent Variance report Architecture and security Audio Resource Files Audio Resources Configure an account Configure Data Loader for Feature Engineering Configure Data Loader to upload data Configure your password policies Configure, train, and test models Create and test predictors and models Create and train predictors and models Create and update predictors Creating and managing DID Groups Data Loader monitoring and logging Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Enterprise IVR Environment setup for Data Loader in AWS EC2/ECS Feature Analysis report Genesys Predictive Routing API GVP PaaS How Does GPR Score Agents? How GPR reports data for billing How IVR works How Predictive Routing works How to configure score expressions IVR Administration Join data Manage DID Groups with IVR Administration Monitor predictor feature coverage Parameter Group Templates Parameter Groups Parameters Personalities Predictive Routing support for GDPR Provision IVR Profiles yourself Provisioning IVR profiles yourself Quick Start Reset a password Reset your password Set up data for import Sizing worksheet Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Upload Agent Profile data Upload Customer Profile data Upload data using the GPR web application Upload interaction and other data Use the /authenticate endpoint Use the /search-analyze endpoint View Agent Details View Customer Details View Datasets Trends and Reports View jobs reports and details View the Agent Profile schema View the Customer Profile schema View uploaded datasets View your uploaded data

None (146) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (27) · Deployment (35) · Developers (4) · Help (86)

None (140) · GPR Core Platform (2) · IVR Administration (16)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (158)