Drilldown: Article

None (57) · No (92) · Yes (7)

DC (6) · Draft:DC (5) · Draft:IXN (16) · Draft:PEC-AS (40) · Draft:PEC-DC (39) · Draft:PEP-DC (1) · IXN (11) · PEC-AS (11) · PEC-DC (27)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (127) · Administrator (27) · Adminstrator (2)

None (19) · Before you begin (6) · Architecture (4) · Deploy Digital Channels using Docker Compose (4) · Enable a tenant for Digital Channels (4) · High availability and disaster recovery (4) · Provisioning overview (4) · Provision API keys (4) · Logging (3)

Other values: ; (New) Task summary: contact center setup About AI Connector About Digital Channels About Digital Channels Admin About Interaction Server Agent desktop settings overview Agent settings overview Configure a multi-channel contact center Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure Digital Channels Configure inactivity timeout options Configure Interaction Server Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deploy IXN Deployment overview Deprecation-AllNotices Deprecation-Voice Forward Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Event attributes Events Genesys Widgets: Close the chat when an agent disconnects Get started with Agent Setup Getting started with Advanced Chat Import agents Interaction channels Manage AI Integrations Manage API keys Manage business attributes by transaction Manage custom variables Manage field codes Manage group memberships Manage personally identifiable information Manage SMS Keywords Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Metrics My Channels options Persistent Chat across Different Domains Popular tasks Provision Digital Channels Provision Interaction Server Recording options Service Client options Set up Facebook and Twitter Set up SMS Set up WhatsApp Settings and configuration overview Tenant Settings Upgrade, roll back, or uninstall Digital Channels Upgrade, roll back, or uninstall IXN Upgrade, rollback, or uninstall Digital Channels Upgrade, rollback, or uninstall Interaction Server Use templates to configure agents Virtual Queues Work with Agent Setup

None (91) · Upgrade, rollback, or uninstall (4) · Set up SMS (2) · Getting started with Advanced Chat (2) · Deploy using Docker Compose (2) · Deploy in Kubernetes (2) · My Channels options (2) · Recording options (2) · Service client options (2) · Set up Facebook and Twitter (2) · Create and manage agent skills (2) · Set up WhatsApp (2) · Settings and configuration overview (2) · Virtual Queues (2) · Configure Agent UI (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage field codes Manage group memberships Manage PII Manage standard responses Manage statistics for agents and resources Manage Team Communicator options Popular tasks Use templates to configure agents Work with Agent Setup

None (153) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (7) · Administrator (21) · DCPEGuide (37) · Deployment (12) · Developers (6) · IXNEventsandModels (3) · IXNPEGuide (23) · ManageCC (46) · Source (1)

None (132) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (6) · Designer (4)

None (156)

None (130) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)