Drilldown: Article

None (5) · No (129) · Yes (6)

ATC (19) · ContentAdmin (1) · DES (2) · Draft:ATC (19) · Draft:ContentAdmin (4) · Draft:DES (2) · Draft:GAA (1) · Draft:GAWFM (41) · Draft:PE-GPR (15) · Draft:PEC-AD (2) · Draft:PEC-GPA (1) · Draft:PEC-REP (3) · Draft:PEC-WFM (8) · Draft:WID (1) · PE-GPR (12) · PEC-AD (1) · PEC-WFM (7) · WID (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (47) · No (92) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Deploy Data Loader (3)

Other values: ; 'Multiple Adapters' About global settings About Gplus Adapter for Salesforce About web chats About Workspace Web Edition Action settings Add an Adapter Instance to the Configuration Server Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Agent Assist tab in Workspace Agent Statistics Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Architecture and security Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports autotrackOfferStateChangesInAdobeAnalytics Billing and usage Building staffing for multiple activities Campaign Statistics Client Configuration Configuration Server Connection Configure a content offer action map Configure Data Loader for Feature Engineering Configure Data Loader to upload data Content offer lifecycle Data Loader monitoring and logging Default forecasting objectives Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Event Attribute Determiners Generating the Private-Public Key Pair Genesys Cloud CX, Genesys Multicloud CX, and Genesys Engage branding Genesys Info Mart Support for GDPR Genesys Predictive Engagement resources for developers Genesys Widgets videos How Does GPR Score Agents? How GPR reports data for billing Image tests Included Files Initial Startup Test Installation and Windows Permissions Java Virtual Machine Journey attributes Journey history data retention period change Journey map icons License File Limits for Genesys Predictive Engagement and custom event objects Log Files Logging Configuration Logging, FTP, and Report Directories Manage outcomes Manage segments Managing Windows Service: prunmgr Application Media and Reports NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls OLD Agent Assist tab Outcome limitation change Outcome performance Override global frequency capping settings Overview: Outbound Voice Campaigns Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Performance Options Dialog Box Predictive and Progressive Campaigns Preview and Push Preview Campaigns Quick Start Reconnects Secure File Transfer Problems Segment performance Select a schedule Server Configuration Set up data for import Set up Upgrade Strategies Setting up Secure File Transfer Sizing worksheet Solution Control Server Integration Staffing Build Wizard for Multiple Activities Start and stop GPR on-premises components Story Points FAQ Strategy Subroutines Monitoring and Logging System requirements and interoperability Teleopti Historical Reports & Real-time Adherence Threshold Time Format Time Zone IDs Verint Historical Reports & Real-time Adherence View audit logs Windows Installation Script

None (25) · Deploy Data Loader (3)

Other values: ; 'Multiple Adapters' About global settings Add an Adapter Instance Adding a Place Group Adding Annex Data Adding Servers Agent Statistics Agent Workspace Architecture and security Aspect Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Billing and usage Branding Building staffing for multiple activities Campaign Statistics Client Configuration Configuration Server Connection Configure a content offer action map Configure Data Loader for Feature Engineering Configure Data Loader to upload data Data Loader monitoring and logging Default forecasting objectives Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Event Attributes Determiners Generating the Private-Public Key Pair How Does GPR Score Agents? How GPR reports data for billing Image tests Included Files Initial Startup Test Java Virtual Machine Journey attributes Journey map icons License File Log Files Logging Configuration Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media & Reports NICE-IEX Non-Campaign Outbound Calls OLD Agent Assist Outcome performance Override global frequency capping Overview Performance Performance Alerts View Performance Intra-Day View Performance Monitor View Performance Options Dialog Box Predictive & Progressive Campaigns Preview & Push Preview Campaigns Quick Start Reconnects Required Permissions Secure File Transfer Problems Segment performance Select a schedule Server Configuration Set up data for import Sizing worksheet Solution Control Server Integration Staffing Build Wizard (Multiple Activities) Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Teleopti Threshold Time Format Time Zone IDs Verint Web chats Widgets videos Windows Installation Script

None (114) · ADResponse (2) · Analytics (2) · ContentOffers (4) · FreqCap (4) · GPR Data Upload (2) · GPRDataUpload (4) · Modules (2) · Outcomes (2) · Segments (2) · WebChat (2)

None (5) · Agent Desktop (1) · Agent Workspace (2) · Designer (4) · Genesys Agent Assist (1) · Genesys Predictive Engagement (38) · Genesys Predictive Routing (26) · Gplus Adapter for Salesforce (1) · Gplus Adapter for WFM (41) · Internal Content Administration (4) · Reporting (3) · Widgets (2) · Workforce Management (13)

None (7) · AdminGuide (28) · Agent (2) · AgentGuide (2) · Deployment (72) · GIMPEGuide (1) · GPAPEGuide (1) · PulseMetricsLibrary (2) · SDK (4) · SiteDashboard (1) · Small (1) · Supervisor (4) · SupervisorHelp (11) · WritersGuide (2) · WWEPEGuide (2)

None (125) · Workforce Management (15)

None (139) · CE01, CE19 (1)

None (137) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)