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Draft:PEC-AS (78) · PEC-AS (55) · Draft:WID (38) · WID (23) · Draft:ATC (20) · ATC (20) · Draft:Solution (11) · Draft:System (9) · System (8) · Solution (7) · PEC-WFM (5) · Draft:PEC-WFM (5) · Draft:PEC-Agent (4) · Draft:GAM (4) · Draft:PEC-Super (3) · PEC-Agent (3) · User:Jose.druker@genesys.com (3) · GAM (3) · Draft:PEC-GSM (3)

Other values: ; &single Developer Draft:AUTH Draft:Developer Draft:GAWFM Draft:GDE Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Dev Draft:PEC-Developer Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-OU Draft:PEC-REC Draft:PEC-REP Draft:PEC-ROU Draft:PEC-VM Draft:PEC-Voice Draft:UseCases GDE PE-GPR PEC-AD PEC-Admin PEC-CAB PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-OU PEC-REC PEC-REP PEC-ROU PEC-Super PEC-VM PEC-Voice UseCases User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri

None (93) · Genesys Multicloud CX (3) · GenesysCloud (20) · GenesysEngage-cloud (208) · GenesysEngage-onpremises (7) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PureConnect, GenesysCloud, GenesysEngage-cloud (27)

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None (148) · Administrator (128) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (16) · Administrator, Developer (6) · Administrator, Developer, Supervisor (4) · Agent (6) · Agent, Supervisor (4) · Developer (44) · Supervisor (2)

Get started (5) · SideBar (3) · Overlay (3) · CallbackService (3) · StatsService (3) · Calendar (3) · Engage (3) · Console (3) · Toaster (3) · WebChatService (3) · WindowManager (3)

Other values: ; (New) Task summary: contact center setup 3rd Party and Open Source Software Used About Genesys Engage cloud private edition Access Groups Accessibility Action map performance Add and manage Caller ID Administrator 101 Agent 101 Agent and Agent Group Annex Agent desktop settings overview Agent groups Agent settings overview APIs by Service App Architecture Blob Storage Bulk import Business attributes Callback Callback Widget CallUs Case and toast data Channel options ChannelSelector Chat channel options Co-browse Common Configuration Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones (voice) Contacts Create and manage agent skills Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage custom agent states Create and manage supervisors Create and manage teams Create multi-channel agents customAttributes Customer Service Automation Solution Guide (Genesys Multicloud CX) Deploy Digital Channels using Docker Compose Deploying Widgets Desktop Views options Developer Sandbox Dispositions DNs Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer and routing options (voice) Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Exclude URL query parameters Export agent accounts Facebook channel options File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Dialog Engine Videos Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement overview Genesys Predictive Engagement resources for developers Genesys Skills Management API Guide Genesys Softphone Genesys Softphone for Agents and Supervisors Genesys Widgets extensions Genesys Widgets overview Genesys Widgets videos Getting Started with CX Contact Global favorites Gplus Adapter for Salesforce options Historical Reporting / Genesys CX Insights How Agent Setup works How Agent Workspace works How Callback works How Chat works How Cloud Data Download Service works How Co-browse works How Digital Channels works How Email works How Genesys Softphone works How Gplus Adapter for Salesforce works How Intelligent Workload Distribution works How IVR works How Outbound works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How Reporting works How Routing works How Voice works How Widgets works How Workforce Management works Import agents Initialization methods Integrating Genesys Predictive Engagement into Genesys Engage on-premises Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Interaction channels Interaction history advanced search Journey history data retention period change Log in to Genesys Multicloud CX Manage agents and other users Manage business attributes by transaction Manage group memberships Manage Team Communicator options Managing Accessibility for Agent Workspace Map traits to link customer records Method reference Metrics and Alerts Microsoft Teams integration with Genesys Multicloud CX My Channels options nGAGEMENT overview nGAGEMENT permissions nGAGEMENT system requirements Offers Outbound channel options Outcome limitation change Performance DNA Moodle Integration Setup Guide Platform administration Prepare widgets for Genesys Predictive Engagement Prerequisites for Genesys Multicloud CX Deployments Profile lookup with Adobe Experience Platform Provisioning Genesys Multicloud CX Hybrid Integrations Public and private keys Recording options Required Genesys Cloud CX domains Roles Routing Scenario: Onboarding agents and supervisors Search for interactions in UCS Service Client options Session methods Settings and configuration overview Single Sign-On Standard responses Statistics options Storage requirements Supervisor 101 Supervisor options Supported security standards Templates test2 Testing purposes only Top tasks Track a page's canonical URL Track the #hash portion of the URL fragment Training Video for Genesys Use Cases Transactions Twitter channel options Types of tracked data Use templates to configure agents Using Predictive Engagement in Genesys Multicloud CX View audit trail Virtual Queues Voice channel options Voicemail for agents and supervisors Voicemail management Voicemail Management within Agent Setup Web Tracking API WebChat WebChat Widget WFM Web Content Accessibility Widgets Bus API overview Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workforce Management Product Alerts Workitem channel options

None (39) · Callback (4) · CallbackService (3) · Calendar (3)

Other values: ; (New) Task summary: contact center setup Access Groups Accessibility for Agent Workspace Action map performance Administrator 101 Agent 101 Agent Annex Agent desktop settings overview Agent groups Agent settings overview App AutoSolutions Blob Storage Bulk import Business attributes Callback Widget Caller ID CallUs Case and toast data Channel options ChannelSelector Chat channel options Co-browse Co-browse___ Common Configuration Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure global login Configure inactivity timeout options Configure voice ringtones Console Console___ Contacts Create and manage administrators (In bulk) Create and manage agent groups Create and manage agent skills Create and manage agents Create and manage supervisors Create and manage teams Create custom agent states Create multi-channel agents customAttributes Deploying Widgets Desktop Views options Dispositions DNs Email Email addresses and mailboxes Email channel options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable external URLs Enable feedback Enable Hold options (voice) Enable voice transfer options (voice) Engage Engage Widget Engage___ Enhanced 911 (E911) Emergency Dialing Solution Guide Exclude URL query parameters Export agent accounts Facebook channel options File-based call recording connector Gamification Solution Guide General Data Protection Regulation (GDPR) General security and compliance information Genesys Forecasting Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX AI-Powered Forecasting Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud privacy policy Genesys Predictive Engagement for Genesys Cloud CX Solution Guide Genesys Predictive Engagement in Genesys Engage on-premises Genesys Predictive Engagement overview Genesys Skills Management API Guide Genesys Softphone Genesys Widgets extensions Genesys Widgets overview Get started Getting Started Global favorites Gplus Adapter SF Gplus Salesforce options How Agent Workspace works How Chat works How Digital Channels works How Genesys Softphone works How IVR works How IWD works How Predictive Routing works How Recording, Quality Management and Speech Analytics works How reporting works How routing works How voice works How Widgets works How Workforce Management works Import agents Initialization methods Integrating Gplus Adapter in Lightning Integration with Genesys Widgets Interaction channels Interaction history advanced search Manage agents Manage business attributes by transaction Manage group memberships Manage Team Communicator options Map traits Method reference Metrics and Alerts Microsoft Teams integration My Channels options nGAGEMENT overview nGAGEMENT permissions Offers___ Outbound channel options Overlay Overlay___ Performance DNA Moodle Integration Setup Guide Platform administration Prepare widgets for Genesys Predictive Engagement Prerquisites Profile lookup with Adobe Experience Platform Provisioning Public and private keys Recording options Reporting Required Genesys Cloud CX domains Roles Routing Scenario: Onboarding new agents Service client options Session methods Settings and configuration overview SideBar SideBar___ Single Sign-On Standard responses Statistics options StatsService StatsService___ Supervisor 101 Supervisor options Supported security standards System requirements Templates test2 Testing purposes only Third party Toaster Toaster___ Track #hash in URL fragments Track a page's canonical URL Transactions Twitter channel options Types of tracked data Use templates to configure agents Using Predictive Engagement in Genesys Multicloud CX Videos View audit trail Virtual Queues Voice channel options Voicemail for agents and supervisors Voicemail management Voicemail Management within Agent Setup Web Tracking API WebChat WebChat Widget WebChatService WebChatService___ WFM Web Content Accessibility Widgets Bus API overview Widgets videos WindowManager WindowManager___ Workforce Engagement Management for Genesys Multicloud CX Solution Guide Workitem channel options

None · WebChat · Modules · ArchFlow · JourneyData · RealTime · Segments · Journey · sr · ContentOffers · WebMessaging · DevTracking · WebActions · Analytics · Outcomes · UtilityMethods · EventsMethods · ActionMaps · bots · Sessions

Other values: ; ADResponse ADResponses AgentDesktopHelm AuthenticationHelm BasicApp CX ContactHelm CallbackClickToCall CallbackHelm Compliance Cookies DesignerHelm Digital ChannelsHelm EmailHelm EventStreamHelm FormTrackAPI FreqCap GCXIHelm GIMHelm GPR Data Upload GPRAnalysis GPRDataUpload GVPHelm GWSHelm Genesys PulseHelm IWD Data MartHelm Intelligent Workload DistributionHelm InteractionServerHelm Journey Shaping Metrics OSHelp Outbound ReportingAnalyticsHelm Segments, Outcomes, ActionMaps TelemetryHelm UCSHelm UserComms VoiceHelm VoiceMicroservicesHelm WebChatService WebRTCHelm WebTrackingLimit api.session deploydigital email, digital initialization methods

None (13) · Administrator (2) · Agent (7) · Agent folder (1) · Agent Setup (133) · Agent Workspace (4) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Developer (3) · Digital Channels (4) · Email (2) · Genesys Authentication (1) · Genesys Dialog Engine (2) · Genesys Predictive Engagement (37) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (2) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · IVR Administration (2) · nGAGEMENT (7) · NOPRODUCT (2) · Outbound (CX Contact) (4) · Reporting (2) · Routing and Designer (2) · Solutions (18) · Supervisor (4) · System-Level Documentation (13) · Voice (2) · Voicemail (2) · Widgets (61) · Workforce Management (10)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (213) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (5) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Platform Administration (2) · Agent Workspace, Workforce Management (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (4) · Platform Administration (10) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)

None (342) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)

None (361) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)