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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & Product : Agent Setup or Digital Channels or Gplus Adapter for WFM or Workforce Management & PEPageType : 2cad3824-b3b9-43aa-a726-143cc1aaefe2 or None

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Standalone:
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productshort:
DC (6) · Draft:DC (5) · Draft:GAWFM (9) · Draft:PEC-AS (40) · Draft:PEC-DC (32) · Draft:PEC-WFM (11) · Draft:PEP-DC (1) · PEC-AS (11) · PEC-DC (22) · PEC-WFM (9)
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ComingSoon:
None (54) · No (92)
Role:
None (120) · Administrator (24) · Adminstrator (2)
DisplayName:
None (30) · Provisioning overview (4) · Enable a tenant for Digital Channels (4) · Provision API keys (4) · Deploy Digital Channels using Docker Compose (4) · High availability and disaster recovery (3) · Deprecation-AllNotices (3)
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TocName:
None (79) · Deploy in Kubernetes (2) · Virtual Queues (2) · Upgrade, rollback, or uninstall (2) · Settings and configuration overview (2) · Set up WhatsApp (2) · Set up SMS (2) · Set up Facebook and Twitter (2) · Service client options (2) · Recording options (2) · My Channels options (2) · Getting started with Advanced Chat (2) · Deploy using Docker Compose (2) · Genesys Forecasting (2) · Agent desktop settings overview (2) · Create and manage agent skills (2) · Agent settings overview (2) · Configure a multi-channel contact center (2) · Configure Agent UI (2)
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Application:
None (122) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (6) · Designer (4)
UseCase:
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