Administrator's Guide
From Genesys Documentation
This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| Activity History workings | The Gplus Adapter creates Activity History entries in Microsoft Dynamics 365 and Microsoft USD at the end of an inbound or outbound call. |
| Configuration in Microsoft Unified Service Desk (USD) | Procedure to configure the Adapter with Microsoft USD. |
| Configuration with Channel Integration Framework (CIF) version 1.0 | Procedure to configure the Adapter with CIF V1.0. |
| Configuration with Channel Integration Framework (CIF) version 2.0 | Procedure to configure the Adapter with CIF V2.0. |
| Getting started | Concepts and procedures relevant to contact center administrators to implement the Gplus Adapter for Microsoft Dynamics 365. |
| How to configure the Workflow Designer | Steps to configure the Workflow Designer. |
| How to install the Workflow Designer | Procedure to install the Workflow Designer for the Gplus Adapter for Microsoft Dynamics 365. |
| How to use the Workflow Designer | Workflow Designer features and workings. |
| Installation in Microsoft Dynamics 365 | Steps to install or update the Gplus Adapter in Microsoft Dynamics 365. |
| Installation in Microsoft Unified Service Desk (USD) | Steps to install or update the Gplus Adapter in Microsoft Unified Service Desk (USD). |
| Packages | Download the Gplus Adapter for Microsoft Dynamics package here. |
| Prerequisites for Microsoft Dynamics 365 | Preconditions and browser requirements of the Gplus Adapter for Microsoft Dynamics 365 with CIF versions 1.0 or 2.0. |
| Prerequisites for Microsoft Unified Service Desk (USD) | Preconditions and browser requirements for the Gplus Adapter for Microsoft Dynamics 365 Desktop Application with CIF versions 1.0 or 2.0. |
| Screen pops configuration | Steps to configure screen-pops in Microsoft Dynamics 365 with CIF versions 1.0 or 2.0 or Microsoft USD. |
| Screen pops customization | Steps to generate new unmanaged solutions and create new screen-pop scenarios. |
| Screen pops functioning | Screen pops display a relevant record from Microsoft Dynamics 365 or Microsoft USD when agents receive or make calls. |
| The Workflow Debugger | The Workflow Debugger allows you to test Workflows simulating the Gplus Adapter's functioning. |
| What is the Workflow Designer? | The Workflow Designer allows you to customize Workflows through a graphic interface. |
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