Genesys CX Insights Project
From Genesys Documentation
This topic is part of the manual Genesys CX Insights Multicloud Projects Reference Guide for version Current of Reporting.
This project enables you to build historical reports from Genesys Info Mart data.
Related documentation:
RSS:
The Genesys CX Insights project is used to build reports from Genesys Info Mart and Reporting and Analytics Aggregates (RAA) data. The Genesys CX Insights project is the original project for GCXI, and contains historical reports and objects for a wide variety of Genesys products, organized into the following folders:
- Agent folder
- Billing Data folder
- Business Attribute folder
- Callback folder
- Chat folder
- [[PEC-REP/Current/GCXIMCPRG/Chat_Bot|]]
- Co-browse folder
- Designer folder
- Detail folder
- Outbound Contact folder
- Predictive Routing folder
- Queue folder
- Service Objects folder
- Time folder
- User Data Example folder
- User Data Call Survey folder
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