How it works

How Genesys Widgets works

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

• About widgets for Web Chat
• Widget feature comparison
• Create a widget for Web Chat (Version 2)
• Add a Version 2 Web Chat deployment

Release Notes

Genesys Widgets Release Notes

Administrator resources

• How to deploy widgets on your website
• Supported browsers
• Cookies
• Accessibility
• Localize widgets and services
• Customize appearance
• Rich Media

Developer resources

API Reference

• App
• Common
• Overlay
• Toaster
• WindowManager
• WebChatService
• CallUs
• CallbackService
• Callback
• Calendar
• StatsService
• ChannelSelector
• Console
• SideBar
• WebChat
• Engage

Widgets Bus API overview

Genesys Widgets extensions

Administrator Resources

• Accessibility
• Customize appearance
• Cookies
• Localize widgets and services
• Supported browsers

Developer resources

API Reference

• App
• Common
• Overlay
• Toaster
• WindowManager
• WebChatService
• CallUs
• ChannelSelector
• Console
• SideBar
• Engage
• WebChat

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

Discover the features and highlights of Genesys Widgets. WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation