Widgets - Genesys Documentation

Learn about
Login / Create Account

{"label": "Search the docs" , "from": "multicloud" , "product":"WID" }

Genesys Cloud CX
Genesys Multicloud CX
PureConnect

Widgets

Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.

From Genesys Documentation

Jump to: navigation, search

Click on any of the following to see the documentation for that version:

Current

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Genesys Widgets overview

WebChat Widget

About widgets for Web Chat
Widget feature comparison
Create a widget for Web Chat (Version 2)
Add a Version 2 Web Chat deployment

Administrator Resources

Accessibility
Customize appearance
Cookies
Localize widgets and services
Supported browsers

Developer resources

App
Common
Overlay
Toaster
WindowManager
WebChatService
CallUs
ChannelSelector
Console
SideBar
Engage
WebChat

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

How to deploy widgets on your website
Supported browsers
Cookies
Accessibility
Localize widgets and services
Customize appearance
Rich Media

Developer resources

App
Common
Overlay
Toaster
WindowManager
WebChatService
CallUs
CallbackService
Callback
Calendar
StatsService
ChannelSelector
Console
SideBar
WebChat
Engage

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

Retrieved from "https://all.docs.genesys.com/WID (2026-03-31 09:34:47)"

MintyDocsProduct

Comments or questions about this documentation? Contact us for support!