Difference between revisions of "WID"

Revision as of 19:52, September 10, 2020

Click on any of the following to see the documentation for that version:

Current

Genesys Cloud
Genesys Multicloud CX

Functional Overview

Web Messaging

Genesys Widgets overview

WebChat Widget

Administrator Resources

Developer resources

API Reference

Genesys Widgets Extensions

Widgets Bus API overview

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

How it works

How Genesys Widgets works

Release Notes

Genesys Widgets Release Notes

Administrator resources

Developer resources

API Reference

Widgets Bus API overview

Genesys Widgets extensions

Solution Best Practices

Predictive Engagement with advanced chat routing

Prepare widgets for Predictive Engagement

Widgets Features and Highlights

WebChat Widget

Callback Widget

Video

Genesys Widgets videos

Genesys Engage on-premises

Genesys Widgets on-premises documentation

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
+|WithTabber=Yes
 |displayname=Widgets
-|contentarea=Genesys Cloud
+|editors=Ainfant, Prkumar, Rangamut, Edjamer, Rmahalin, Ssahulha, Ssanthan, Bfriend, Rsai
+|previewers=WIDPreview
+|contentarea=Shared
 |landingpage=No
-|definition=Genesys Widgets is a collection of lightweight and highly configurable widgets that are optimized for mobile devices and support a variety of communication channels
+|definition=Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that can be embedded in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.
+|Platforms=GenesysCloud, GenesysEngage-onpremises
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
 |Type=Get Started
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+|Title=How it works
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 }}{{MintyDocsProductLandingSections
-|Platform=GenesysCloud, PureConnect, GenesysEngage-cloud
+|Platform=GenesysCloud
 |Type=Release Notes
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Widgets Release Notes]
+|Links=Coming soon...<br />
 |Columns=No
 }}{{MintyDocsProductLandingSections
+|Platform=GenesysCloud
+|Type=XYZ Documentation
+|Title=Web Chat Widget
+|Links=*[https://help.mypurecloud.com/articles/about-widgets-for-web-chat/ About widgets for web chat]
+*[https://help.mypurecloud.com/articles/widget-feature-comparison/ Widget feature comparison]
+*[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Create a widget for web chat (Version 2)]
+*[https://developer.mypurecloud.com/api/webchat/widget-version2.html Add a Version 2 web chat deployment]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Release Notes
+|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW Genesys Engage Release Notes]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=XYZ Documentation
+|Title=Administrator resources
+|Links=*[[WID/Current/Developer/GWCDeployment|How to deploy widgets on your website]]
+*[[WID/Current/Developer/GWCSupportedBrowsers|Supported browsers]]
+*[[WID/Current/Developer/GWCCookies|Cookies]]
+*[[WID/Current/Developer/Accessibility|Accessibility]]
+*[[WID/Current/Developer/GWCInternat|Localization]]
+*[[WID/Current/Developer/GWCCustomize|Branding]]
+|Columns=Yes
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Developer Resources
+|Title=Developer resources
+|Links=[[WID/Current/SDK|API Reference]]
+*[[WID/Current/SDK/App-combined|App]]
+*[[WID/Current/SDK/Common|Common]]
+*[[WID/Current/SDK/Overlay-combined|Overlay]]
+*[[WID/Current/SDK/Toaster-combined|Toaster]]
+*[[WID/Current/SDK/WindowManager-combined|WindowManager]]
+*[[WID/Current/SDK/WebChatService-combined|WebChatService]]
+*[[WID/Current/SDK/CallUs-combined|CallUs]]
+*[[WID/Current/SDK/CallbackService-combined|CallbackService]]
+*[[WID/Current/SDK/Callback-combined|Callback]]
+*[[WID/Current/SDK/Calendar-combined|Calendar]]
+*[[WID/Current/SDK/StatsService-combined|StatsService]]
+*[[WID/Current/SDK/ChannelSelector-combined|ChannelSelector]]
+*[[WID/Current/SDK/Console-combined|Console]]
+*[[WID/Current/SDK/SideBar-combined|SideBar]]
+*[[WID/Current/SDK/WebChat-combined|WebChat]]
+*[[WID/Current/SDK/Engagement-combined|Engage]]
+[[WID/Current/SDK/GWCBusAPIOverview|Using CXBus]]
+[[WID/Current/SDK/GWCBusExtensions|Building Extensions]]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
 |Type=Get Started
-|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCDeployment|display text=Get Started with Widgets}}
+|Links=[https://all.docs.genesys.com/Draft:WID/Current/Developer/GWCDeployment Genesys Widgets Deployment Guide]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysCloud
+|Type=XYZ Documentation
+|Title=Administrator Resources
+|Links=*[[Draft:WID/Current/GCDeveloper/Accessibility|Accessibility]]
+*[[Draft:WID/Current/GCDeveloper/Branding|Branding]]
+*[[Draft:WID/Current/GCDeveloper/Cookies|Cookies]]
+*[[Draft:WID/Current/GCDeveloper/Localization|Localization]]
+*[[Draft:WID/Current/GCDeveloper/Supported browsers|Supported Browsers]]
 |Columns=No
 }}{{MintyDocsProductLandingSections
+|Platform=GenesysCloud
 |Type=Developer Resources
-|Links=*{{Link-AnywhereElse|product=WID|version=Current|manual=SDK|display text=Widgets API Reference}}
+|Title=Developer resources
-*{{Link-AnywhereElse|product=WID|version=Current|manual=Developer}}
+|Links=API Reference
+*[[Draft:WID/Current/GCAPI/App|App]]
+*[[Draft:WID/Current/GCAPI/Common|Common]]
+*[[Draft:WID/Current/GCAPI/Overlay|Overlay]]
+*[[Draft:WID/Current/GCAPI/Toaster|Toaster]]
+*[[Draft:WID/Current/GCAPI/WindowManager|WindowManager]]
+*[[Draft:WID/Current/GCAPI/WebChatService|WebChatService]]
+*[[Draft:WID/Current/GCAPI/CallUs|CallUs]]
+*[[Draft:WID/Current/GCAPI/ChannelSelector|ChannelSelector]]
+*[[Draft:WID/Current/GCAPI/Console|Console]]
+*[[Draft:WID/Current/GCAPI/SideBar|SideBar]]
+*[[Draft:WID/Current/GCAPI/WebChat|WebChat]]
+*[[Draft:WID/Current/GCAPI/Engage|Engage]]
+[[Draft:WID/Current/GCAPI/Using CXBus|Using CXBus]]
+[[Draft:WID/Current/GCAPI/Building extensions|Building extensions]]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysCloud, GenesysEngage-cloud
+|Type=FAQ
+|Title=Solution Best Practices
+|Links=[https://all.docs.genesys.com/Solution/ChatSolutions Altocloud with advanced chat routing]
+{{Link-Standalone|topic=ATC/GPEandWidgets|display text=Prepare widgets for Altocloud}}
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Get Started
+|Title=Widgets Features and Highlights
+|Description=Discover the features and highlights of Genesys Widgets.
+|Links=[[Draft:WID/GEC-webchat|WebChat Widget]]
+[[Draft:WID/GEC-callback|Callback Widget]]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=Additional Resources
+|Title=Videos
+|Links=[https://player.vimeo.com/video/441169402?title=0&byline=0&portrait=0 Getting started with the Genesys Webchat Widget]
+|Columns=No
+}}{{MintyDocsProductLandingSections
+|Platform=GenesysEngage-cloud
+|Type=XYZ Documentation
+|Title=Genesys Engage on-premises
+|Links=[https://docs.genesys.com/Documentation/GWC Genesys Widgets on-premises documentation]
 |Columns=No
 }}
-|workspace_id=WID
 }}