Difference between revisions of "GAMD/Current/Admin"
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|version=Current | |version=Current | ||
|manual=Admin | |manual=Admin | ||
| − | |displayname=Administrator's Guide | + | |displayname=Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide |
|pagination=no | |pagination=no | ||
| − | |topicslist=* - | + | |topicslist=* -Introduction |
| − | ** | + | ** Start |
| − | * - | + | * -Integration in Microsoft Dynamics 365 |
| − | ** | + | ** Prereq365 |
| − | ** | + | ** Install365 |
| − | ** Screen | + | ** ConfigCIF1 |
| + | ** ConfigCIF2 | ||
| + | ** Packages | ||
| + | * -Integration in Microsoft Unified Service Desk (USD) | ||
| + | ** PrereqUSD | ||
| + | ** InstallUSD | ||
| + | ** ConfigUSD | ||
| + | * -Screen pops | ||
| + | ** FunctionSP | ||
| + | ** ConfigSP | ||
| + | ** CustomSP | ||
| + | * -Activity History | ||
| + | ** WorkAH | ||
| + | * -Workflow Designer | ||
| + | ** Descript | ||
| + | ** InstallWFDes | ||
| + | ** ConfigWFDes | ||
| + | ** FunctionWFDes | ||
| + | ** WFDebug | ||
|defaultform=Form:Article | |defaultform=Form:Article | ||
|inherit=no | |inherit=no | ||
| + | |Auto=Auto list | ||
| + | |Context=This guide details the concepts and procedures relevant to administrators in your Contact Center for the implementation of Gplus Adapter for Microsoft Dynamics 365. | ||
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Latest revision as of 08:15, August 2, 2022
This manual is for version Current of Gplus Adapter for Microsoft Dynamics 365.
Read this manual for other versions:
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| Activity History workings | The Gplus Adapter creates Activity History entries in Microsoft Dynamics 365 and Microsoft USD at the end of an inbound or outbound call. |
| Configuration in Microsoft Unified Service Desk (USD) | Procedure to configure the Adapter with Microsoft USD. |
| Configuration with Channel Integration Framework (CIF) version 1.0 | Procedure to configure the Adapter with CIF V1.0. |
| Configuration with Channel Integration Framework (CIF) version 2.0 | Procedure to configure the Adapter with CIF V2.0. |
| Getting started | Concepts and procedures relevant to contact center administrators to implement the Gplus Adapter for Microsoft Dynamics 365. |
| How to configure the Workflow Designer | Steps to configure the Workflow Designer. |
| How to install the Workflow Designer | Procedure to install the Workflow Designer for the Gplus Adapter for Microsoft Dynamics 365. |
| How to use the Workflow Designer | Workflow Designer features and workings. |
| Installation in Microsoft Dynamics 365 | Steps to install or update the Gplus Adapter in Microsoft Dynamics 365. |
| Installation in Microsoft Unified Service Desk (USD) | Steps to install or update the Gplus Adapter in Microsoft Unified Service Desk (USD). |
| Packages | Download the Gplus Adapter for Microsoft Dynamics package here. |
| Prerequisites for Microsoft Dynamics 365 | Preconditions and browser requirements of the Gplus Adapter for Microsoft Dynamics 365 with CIF versions 1.0 or 2.0. |
| Prerequisites for Microsoft Unified Service Desk (USD) | Preconditions and browser requirements for the Gplus Adapter for Microsoft Dynamics 365 Desktop Application with CIF versions 1.0 or 2.0. |
| Screen pops configuration | Steps to configure screen-pops in Microsoft Dynamics 365 with CIF versions 1.0 or 2.0 or Microsoft USD. |
| Screen pops customization | Steps to generate new unmanaged solutions and create new screen-pop scenarios. |
| Screen pops functioning | Screen pops display a relevant record from Microsoft Dynamics 365 or Microsoft USD when agents receive or make calls. |
| The Workflow Debugger | The Workflow Debugger allows you to test Workflows simulating the Gplus Adapter's functioning. |
| What is the Workflow Designer? | The Workflow Designer allows you to customize Workflows through a graphic interface. |
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