Drilldown: SMART UseCase

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SMART UseCase > Video : 443291013 or None & DocVersion: Other

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MintyDocsVersion:
Current (97)
MintyDocsProduct:
None (1) · Genesys Use Cases (96)
MintyDocsManual:
GenesysCloud (10) · GenesysEngage-onpremises (54) · PureConnect (33)
ID:
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Title:
None (64) · Connect a Voice Interaction to the Right Resource (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (2) · Genesys Business Communications (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Genesys Voice Services (1) · Genesys Work Automation (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Ressource Management (1)
Offering:
GenesysCloud (10) · GenesysEngage-onpremises (54) · PureConnect (33)
SellableItems:
None (40) · No sellable items (20) · CIM (13) · Please reference prerequisits (10) · Genesys Infomart (9) · Genesys Infomart - HA (optional) (9) · CIM (HA) (9) · Interaction Workspace (8) · Genesys Interactive Insights (8) · Please see prerequisits (7) · SIP Business Continuity (Optional) (6) · SIP Interaction HA (optional) (6) · SIP Interaction (5) · GVP HA (optional) (5) · Conversation Manager (5) · Advanced Server (5)
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RequiresAll:
None (76) · BO02 (2) · CE01 (4) · CE02 (2) · CE07 (2) · CE11 (1) · CE12 (1) · CE18 (1) · CE31 (1) · EE01 (1) · EE02 (1) · EE13 (3) · EE14 (1) · EE16 (1) · EE22 (3) · OP04 (1)
RequiresOr:
None (57) · BO02 (2) · BO03 (2) · BO04 (1) · CE01 (15) · CE01-S4B (4) · CE02 (13) · CE16 (5) · CE18 (9) · CE19 (4) · CE21 (1) · CE22 (1) · CE29 (5) · CE31 (1) · CE34 (4) · CE43 (2) · EE01 (10) · EE02 (10) · EE07 (6) · EE08 (6) · EE14 (1) · EE16 (1) · EE26 (9)
Optional:
None (79) · BO02 (2) · BO03 (1) · BO06 (1) · CE01 (4) · CE02 (1) · CE03 (2) · CE07 (4) · CE08 (1) · CE09 (3) · CE11 (2) · CE12 (1) · CE16 (5) · CE18 (3) · CE19 (2) · CE20 (2) · CE22 (2) · CE27 (1) · CE28 (2) · CE29 (2) · CE31 (2) · CE34 (1) · CE37 (2) · CE41 (2) · EE14 (1) · EE31 (2) · OP04 (1)
Exceptions:
None (96) · CE12 (1)
Requires:
None (97)
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