Drilldown: SMART Meta
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Accelerate payments collected using multiple channels (1) ·
Apply personalized routing to digital interactions (1) ·
Apply personalized routing to voice interactions (1) ·
Automate responses for digital interactions (1) ·
Automate responses to inbound emails (1) ·
Capture payments in your IVR (1) ·
Centralize routing of calls for branch office, point of sale, or any location (1) ·
Enable click-to-call from your website or app to improve service and conversions (1) ·
Enable customers to request a callback from your website or app (1) ·
Engage across the broader enterprise using Skype for Business instant messaging (1) ·
Engage with your customers through social channels (1) ·
Extend web messaging, voice or chat interactions with Co-browse (1) ·
Identify and route repeat contacts across channels (1) ·
Identify and verify customers in your IVR (1) ·
Improve customer communications and increase sales conversion using powerful dialer capabilities (1) ·
Improve customer communications with outbound calling (1) ·
Improve customer conversions by offering a callback (1) ·
Improve customer conversions by proactively offering chat (1) ·
Increase self-service by personalizing your IVR (1) ·
Monitor customer behavior on your website to enable proactive engagement (1) ·
Offer a powerful new way for customers to connect with you directly in Messages (1) ·
Offer callback to queuing callers (1) ·
Offer FAQs to customers and a knowledge library to employees (1) ·
Present your customers with a visual way to complete or complement voice interactions (1) ·
Reach out to website users through multiple channels to offer help (1) ·
Route chat interactions to the best skilled resource (1) ·
Route email interactions to the best skilled resource (1) ·
Route SMS interactions to the best resource (1) ·
Route voice interactions to the best skilled resource (1) ·
Route voice interactions to the best skilled resource with personalization and callback option (1) ·
Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot. (1) ·
Use Amazon Lex to provide natural language understanding in your IVR (1) ·
Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed. (1) ·
Use customer information to personalize notifications (1) ·
Use multiple channels to notify customers (1) ·
Use SMS and email to send personalized, timely and relevant notifications to customers. (1) ·
Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. (1)
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