Drilldown: Article

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Draft:PEC-Developer (93) · PEC-Developer (30) · Draft:GPR (16) · Draft:PEC-Dev (12) · PrivateEdition (11) · PEC-DC (10) · Draft:Mixed (10) · Mixed (8) · Draft:SF (7) · STRMS (6) · Draft:HCA (6) · Draft:PEC-Admin (5) · ATC (4) · UseCases (4) · Draft:PrivateEdition (4) · WebRTC (4) · ContentAdmin (4) · Draft:WFM (3)

Other values: ; AUTH DES Draft:AppStudio Draft:AS Draft:ATC Draft:ContentAdmin Draft:DES Draft:GVP Draft:PE-GPR Draft:PEC-DevC Draft:PEC-REC Draft:PEC-REP Draft:PEC-WFM Draft:STRMS GAMD GASN GWS PE-GPR PEC-Admin PEC-CAB PEC-WFM ReleaseNotes User:Marudhu.pandian@genesys.com VM

None (167) · GenesysCloud (5) · GenesysEngage-cloud (73) · GenesysEngage-onpremises (23) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)

None (99) · No (164) · Yes (6)

None (224) · Administrator (34) · Administrator, Developer (1) · Administrator, Supervisor (1) · Developer (7) · Supervisor (2)

None (51) · Media namespace (5) · System namespace (5) · Voice namespace (5) · Configuration namespace (4) · Agent namespace (4) · Interdependencies (4) · Interaction namespace (4) · Email namespace (4) · Service Client API (3) · Enabling monitoring in OpenShift Container Platform (3)

Other values: ; About Digital Channels Admin About Event Stream Activity History Agent Details Activity Report Agent Workspace / Workspace Web Edition (SIP) use case All About Voice Architecture Auth Namespace Authentication (SSO) Authentication API Authentication Overview Availability Service Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Chains Chat Bots Chat Session API Click-to-Dial Cloud Data Download Service API Cloud Data Download Service Overview Collaboration Configure Agent UI Configure Event Stream Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Consumer Messaging Overview Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes CX Contact Service Overview - WIP Dashboard and Alarms Database Maintenance Deploy Data Loader Deploy Data Loader on EKS Deploy the URS Strategy Subroutines Deploy Webphone Designer on AKS Developer Console Developing with the Service Client API Device icons (coming soon) Digital Enabling monitoring in GKE Platform Engagement Overview - WIP F5 BIG-IP for OpenShift Feature support and known limitations Generalized Architecture Generating a Visual Diff for Helm Charts and Containers Genesys Designer Genesys Portal metrics Genesys Voice Platform (GVP) Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP Service Discovery architecture Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) Historical Reporting / Genesys CX Insights How to handle a workitem How to manage workitems Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Installing Integrate with Genesys Routing Integrating Gplus Adapter Intelligent Workload Distribution Overview Introduction to Engage Cloud APIs IWD Metrics Logs Macros and Job Aids Manage API keys Manage custom variables Manage field codes Manage personally identifiable information Manage SMS Keywords Manage standard responses Messenger namespace Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Monitor predictor feature coverage Monitoring Service Naming conventions Omnichannel Desktop Openmedia API Outbound namespace Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Provision Agent Setup Provision an API key for GES Provision Event Stream Provision SAML-based SSO Provisioning Overview - WIP Public Repository Links R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Redis requirements for Voice services Routing R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Search API Secure Email API Secure Email Overview Setup VXLAN tunnels to the Openshift Cluster Sizing Guide Statistics API Statistics Notifications API Statistics Overview Strategy Subroutines Monitoring and Logging Summary of monitoring support Task Routing Overview Telemetry Integration Tenant Settings Third-Party Messaging API Third-Party Messaging Overview Third-Party Messaging Webhook TLS for Genesys Engage Servers Types of tracked data Typography Upgrade, rollback, or uninstall Designer User Data Management API User Data Management Overview Using Copy and Paste Format for Statistics Using Sensitive Data Using the Developer Console Voice Bots Web Real-Time Communication (WebRTC) Agents use case WFM Configuration Objects WFM Policy Objects Workspace Overview - WIP Workspace Web Edition with Genesys Digital Channels

None (118) · System namespace (5) · Media namespace (5) · Voice namespace (5) · Agent namespace (4) · Email namespace (4) · Interaction namespace (4) · Configuration namespace (4) · Service Client API (3) · TLS (2) · Types of tracked data (2) · Enabling monitoring in OpenShift Container Platform (2) · Public Repository Links (2) · Deploy the URS Strategy Subroutines (2) · Developer Console (2)

Other values: ; Activity History Agent Details Activity Report Architecture-GVP Service Discovery Authentication Availability Service BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Chains Chat Bots Click-to-Dial Collaboration Configure Agent UI Configure F5 SIP-ALG Configure WebRTC agent with browser-based WWE via Agent Setup Application Configure WebRTC Agents with Genesys Softphone Configure WebRTC Agents with Webphone Configuring SSO Conversation sessions Corinne's callback diagram-2/20 Create Service Channel customAttributes Dashboard and Alarms Database Maintenance Deploy Data Loader Deploy Data Loader on EKS Deploy Webphone Designer Designer on AKS Developing with the Service Client API Device icons (coming soon) Digital Digital Channels Enabling monitoring in GKE Platform F5 BIG-IP for OpenShift Feature support General Architecture Generating a Visual Diff Genesys Portal metrics Getting Started with Event Stream Gplus Adapter for Salesforce Lightning (v9) GVP Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU) How to handle a workitem Image size tests-3/20 Inbound Install Container Ingress Service (CIS) Integrate with Genesys Routing Integrating Gplus Adapter Logs Manage field codes Manage PII Manage SMS Keywords Manage standard responses Metrics Metrics and Alerts Migrating to Gplus Adapter (v9) Monitor predictor feature coverage Monitoring in OpenShift Monitoring Service Naming conventions Omnichannel Desktop Overview Overview of F5 BIG-IP for OpenShift Packages Performance Options Dialog Box Provision an API key for GES Provision Event Stream R—AI Core Services Monitoring and Logging R--Agent State Connector Monitoring and Logging R--Deploy Agent State Connector R--Deploy AI Core Services on a Single Host R--Deploy in High Availability Environments R--Deploying the Composer Subroutines R--Quick Start R--System Requirements and Interoperability Redis requirements for Voice services Reporting Routing R—Introduction to Key Third-Party Software R—Start and Stop All GPR Components Sample Kibana queries Sample Logs Explorer queries Sample Prometheus queries SBC Integration Screen Pop Setup VXLAN tunnels to the OpenShift Cluster Sizing Guide Strategy Subroutines Monitoring and Logging Suite Level Requirements Summary of monitoring support Telemetry Integration Typography Upgrade, rollback, or uninstall Use Cases Using Copy and Paste Format for Statistics Using Sensitive Data Voice Voice Bots WebRTC agents WFM Configuration Objects WFM Policy Objects Workitems Workspace Web Edition

None (265) · Journey Shaping (1) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (1) · Admin (14) · AdminGuide (1) · Administrator (32) · Agent (2) · AgentGuide (1) · AuthPEGuide (1) · CABPEGuide (1) · deploy (1) · Deployment (43) · Designer (2) · DESPEGuide (2) · DevConsole (1) · Developer (1) · GenesysCloud (1) · GenesysEngage-cloud (2) · GenesysEngage-onpremises (1) · GVPPEGuide (1) · GWSPEGuide (1) · Help (1) · Operations (7) · PEGuide (8) · PureConnect (1) · RPRT (2) · SCAPI (30) · SDK (3) · Small (1) · STRMSPEGuide (3) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (2) · WebAPIs (92) · WebRTCPEGuide (4) · WritersGuide (3)

None (255) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (269)

None (264) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)