Drilldown: Article

None (60) · No (9) · Yes (99)

Draft:BDS (48) · Draft:GDE (2) · Draft:PE-GPR (2) · Draft:PEC-REC (2) · Draft:PEC-REP (52) · Draft:POR (1) · Draft:QNA (1) · Draft:Solution (2) · GDE (4) · PE-GPR (2) · PEC-REC (2) · PEC-REP (49) · QNA (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (160) · No (8)

None (166) · Administrator (2)

None (16)

Other values: ; About Genesys CX Insights Projects Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice Agent Attributes Agent folder Agent Metrics Analysing your chat bot's performance ASR ports ASR/TTS Billing Data Attributes Billing Data folder Billing Data Metrics Business Attribute Attributes Business Attribute folder Business Attribute Metrics Callback Attributes Callback folder Callback Metrics Callback seats Chat Attributes Chat Bot Attributes Chat Bot folder Chat Bot Metrics Chat folder Chat Metrics Cloud Contact Center Supervisor Seat Co-browse Attributes Co-browse folder Co-browse Metrics Configure the browser Designer Attributes Designer folder Designer Metrics Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Detail Attributes Detail folder Detail Metrics Digital 1 bundle Digital 2 bundle Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys CX Insights for IWD project Genesys CX Insights Project Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution (IWD) IVR iWD Attributes iWD folder IWD Metrics Microsoft Teams High-Level Architecture More resources Outbound Campaign Transactions Outbound Contact Outbound Contact Attributes Outbound Contact folder Outbound Contact Metrics Outbound Voice with CX Contact Interaction Predictive Routing Attributes Predictive Routing folder Queue Attributes Queue folder Queue Metrics Service Objects Attributes Service Objects folder Service Objects Metrics SIP voicemail Task routing Third-party work items Time Attributes Time folder TTS ports User Data Call Survey Attributes User Data Call Survey folder User Data Example Attributes User Data Example folder Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Working with Intent Accuracy Report Workspace

None (116) · WFO (2) · Configure the browser (2) · Intent Accuracy Report (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Measurements Microsoft Teams High-Level Architecture Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (168)

None (62) · Billing Data Service (48) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Predictive Routing (4) · Genesys Recording, Quality Management, and Speech Analytics (4) · QnA Service (2) · Reporting (40) · Solutions (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (166) · Recording (2)

None (168)

None (168)