Drilldown: Article

None (11) · No (51) · Yes (99)

DES (7) · Draft:DES (12) · Draft:PEC-AS (33) · Draft:PEC-REP (52) · Draft:PEC-ROU (3) · PEC-AS (5) · PEC-REP (49)

None (137) · GenesysEngage-cloud (24)

None (115) · No (45) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (6)

Other values: ; (New) Task summary: contact center setup About Genesys CX Insights Projects Agent Attributes Agent folder Agent Metrics Billing Data Attributes Billing Data folder Billing Data Metrics Business Attribute Attributes Business Attribute folder Business Attribute Metrics Callback Attributes Callback folder Callback Metrics Capacity rules Change Persona block Chat Attributes Chat Bot Attributes Chat Bot folder Chat Bot Metrics Chat folder Chat Metrics Classify Block Co-browse Attributes Co-browse folder Co-browse Metrics Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Designer Attributes Designer folder Designer Metrics Designer MicroApps Designer Store Detail Attributes Detail folder Detail Metrics Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) File size limitations Genesys CX Insights for IWD project Genesys CX Insights Project Getting Started Identification & Verification Import agents Interaction channels iWD Attributes iWD folder IWD Metrics Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options More resources Outbound Contact Attributes Outbound Contact folder Outbound Contact Metrics Popular tasks Predictive Routing Attributes Predictive Routing folder Queue Attributes Queue folder Queue Metrics Send SMS block Service Objects Attributes Service Objects folder Service Objects Metrics SMART Inbound Voice Routing Application Supported Languages Templates Terminate Block (Digital) Terminate Call Block Test Time Attributes Time folder Troubleshooting Use templates to configure agents User Data Call Survey Attributes User Data Call Survey folder User Data Example Attributes User Data Example folder Virtual Queues Work with Agent Setup

None (106) · Capacity rules (2) · Change Persona block (2) · Classify Block (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Troubleshooting (2) · Templates (2) · File size limitations (2) · SMART Inbound Voice Routing Application (2) · Send SMS block (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Designer MicroApps Designer Store Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Getting Started Identification & Verification Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Supported languages Terminate Block (Digital) Terminate Call Block Use templates to configure agents Work with Agent Setup

None (159) · Journey (2)

None (61) · Agent Setup (38) · Designer (19) · Reporting (40) · Routing and Designer (3)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (161)

None (161)

None (161)