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Article > Product : Genesys Authentication or Intelligent Workload Distribution & UseCase: None

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Standalone:
None (46) · No (52) · Yes (6)
productshort:
AUTH (11) · Draft:AUTH (15) · Draft:PEC-IWD (40) · PEC-IWD (38)
Platform:
None (75) · GenesysCloud (2) · GenesysEngage-cloud (25) · GenesysEngage_cloud (2)
ComingSoon:
None (51) · No (52) · Yes (1)
Role:
None (93) · Administrator (9) · Administrator, Developer (2)
DisplayName:
None (14) · Architecture (7) · Before you begin (6) · High availability and disaster recovery (6) · Configure IWD (4)
Other values:
TocName:
None (66) · Configure IWD (2) · Frequently Asked Questions (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Monitor work items and emails (2) · Prepare for Office 365 integration (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (2) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)
Dimension:
None (100) · Journey (4)
Product: (Click arrow to add another value)
Manual:
None (1) · Administrator (36) · AuthPEGuide (25) · IWDDMPEGuide (20) · IWDPEGuide (22)
Application:
None (102) · Agent Setup, Platform Administration (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (73) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (2) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (6) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (6) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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