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Article > Product : Developer or Genesys Predictive Routing or Gplus Adapter for ServiceNow or Reporting & Manual : Admin or Agent or ManageCC or None

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Draft:Developer (2) · Draft:GASN (17) · Draft:PE-GPR (2) · Draft:PEC-Developer (4) · Draft:PEC-REP (60) · GASN (19) · PE-GPR (2) · PEC-Developer (1) · PEC-REP (7)
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None (112) · Administrator, Agent, Supervisor (2)
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None (6) · How to configure the Gplus Adapter (3) · Prerequisites and browser support (3) · How to install the Gplus Adapter (3)
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None (45) · Click-to-call (2) · Screen pops (2) · Prerequisites (2) · Packages (2) · Outbound Contact reports (2) · Manage inbound calls (2) · Make outbound calls (2) · Installation (2) · How to handle screen pops in ServiceNow (2) · How reporting works (2) · How Predictive Routing works (2) · Gplus Adapter basics (2) · Getting started (2) · Activity History (2) · Configuration (2) · Supported features (2) · Callback reports (2)
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None (110) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2)
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