Genesys Inbound

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This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.


Genesys Inbound Use Cases for Genesys Engage on-premises

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Use Case Subtitle
Use Case Subtitle
Genesys Predictive Routing for Customer Service (BO06) Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent
Genesys KPI Insights (BO07) Monitor and analyze interaction data to detect addressable service level anomalies
Genesys Call Routing (CE01) Route voice interactions to the best skilled resource
Genesys Personalized Routing (CE02) Apply personalized routing to voice interactions
Genesys Callback (CE03) Offer callback to queuing callers
Genesys Click-to-Call (CE21) Enable click-to-call from your website or app to improve service and conversions
Genesys Predictive Routing for Sales (SL06) Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent

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