Genesys Inbound
From Genesys Documentation
This topic is part of the manual Genesys Engage On-Premises Use Cases for version Current of Genesys Use Cases.
Genesys Inbound Use Cases for Genesys Engage on-premises
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| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Predictive Routing for Customer Service (BO06) | Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent |
| Genesys KPI Insights (BO07) | Monitor and analyze interaction data to detect addressable service level anomalies |
| Genesys Call Routing (CE01) | Route voice interactions to the best skilled resource |
| Genesys Personalized Routing (CE02) | Apply personalized routing to voice interactions |
| Genesys Callback (CE03) | Offer callback to queuing callers |
| Genesys Click-to-Call (CE21) | Enable click-to-call from your website or app to improve service and conversions |
| Genesys Predictive Routing for Sales (SL06) | Place revenue generation at the center of your routing decisions by using AI to match each customer opportunity with the best agent |
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