Drilldown: Article

None (1) · No (74) · Yes (4)

Draft:GAA (1) · Draft:PEC-AD (2) · Draft:PEC-GPA (9) · Draft:PEC-IVR (1) · Draft:PEC-WFM (29) · PEC-GPA (7) · PEC-IVR (1) · PEC-WFM (29)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1) · No (78)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Other values: ; Activity History Adding exceptions to your schedule Agent Assist tab Bidding Bidding on overtime Click-to-dial Configuration Creating trade proposals Getting started Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option How autogranting works How bidding works How Gplus Adapter for Salesforce works How IVR works Lightning Experience Managing multi-site trade proposals Managing single-site trade proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Multi-site trading Preferences Schedules Screen Pops Time off Trading Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Working with Gplus Adapter for Salesforce

Other values: ; Activity History Adding exceptions to your schedule Agent Assist (test 2) Agent Assist (test) Bidding Bidding on overtime Click-to-dial Configuration Creating trade proposals Getting started Gplus Adapter for Salesforce (v9) Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter SF How autogranting works How bidding works How IVR works Lightning Experience Managing multi-site trade proposals Managing single-site trades proposals Managing your preferences Managing your schedule bid assignments Managing your time-off requests Multi-site trading Preferences Schedule Screen Pops Time off Trading Using availability patterns Using common settings and controls Using shared transport Viewing exception totals Viewing other schedules Viewing preference details Viewing proposal and trade details Viewing proposals and my trades Viewing schedules in scenarios Viewing time-off bidding periods Viewing your schedule details Viewing your time-off balances Working with Gplus Adapter

None (77) · ADResponse (2)

Agent Workspace (2) · Genesys Agent Assist (1) · Gplus Adapter for Salesforce (16) · IVR Administration (2) · Workforce Management (58)

None (4) · Agent (73) · WWEAgent (2)

None (17) · Agent Workspace, Agent Setup (2) · IVR Administration (2) · Workforce Management (58)

None (77) · CE09,CE10 (2)

None (79)