Drilldown: Article

None (88) · No (38) · Yes (4)

DES (25) · Draft:BDS (48) · Draft:DES (29) · Draft:PEC-OU (14) · Draft:ROU (1) · PEC-OU (12) · ROU (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (89) · No (40) · Yes (1)

None (114) · Administrator (16)

None (18) · Architecture (4) · Before you begin (4) · High availability and disaster recovery (4)

Other values: ; About CX Contact About Designer Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice ASR ports ASR/TTS Best practices Callback seats Cloud Contact Center Supervisor Seat Configure CX Contact Configure Designer Deploy CX Contact Deploy Designer Designer Hardware Sizing Calculator Designer on AKS Designer on GKE Designer on OpenShift Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Enable optional features Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Get started with CX Contact Getting Started with Designer GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent prompts Intelligent Workload Distribution (IWD) IVR Logging Manage custom variables Manage field codes Manage personally identifiable information Manage standard responses Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction Partitions Platform / Configuration Server and GWS settings for Designer Ports Provision CX Contact Quick links SIP voicemail Supported Languages Task routing Test Third-party work items Troubleshoot External API Calls or Service Requests from Designer TTS ports Upgrade, roll back, or uninstall CX Contact Upgrade, roll back, or uninstall Designer Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (58) · Designer on GKE (2) · Intelligent prompts (2) · Manage field codes (2) · Manage PII (2) · Manage standard responses (2) · Enable optional features (2) · Designer on OpenShift (2) · Platform / Configuration Server and GWS settings for Designer (2) · Upgrade, rollback, or uninstall (2) · WFO (2) · Configure Designer (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Best practices Callback seats Cloud Contact Center Supervisor Seat Designer on AKS Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Measurements Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction Partitions Quick links SIP voicemail Supported languages Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

None (124) · sr (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (8) · CXContact (3) · CXCPEGuide (21) · Deployment (4) · Designer (16) · DESPEGuide (29) · Developer (1) · User (48)

None (118) · Designer (12)

None (130)

None (111) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)