Drilldown: Article

None (46) · No (50) · Yes (10)

Draft:IXN (16) · Draft:PEC-IWD (41) · IXN (11) · PEC-IWD (38)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (51) · No (54) · Yes (1)

None (93) · Administrator (13)

None (15) · Architecture (7) · High availability and disaster recovery (6) · Before you begin (6) · Configure IWD (4) · Set up IWD (3) · Logging (3)

Other values: ; About Interaction Server About IWD About IWD Data Mart Configure Interaction Server Configure IWD Data Mart Deploy IWD Deploy IWDDM Deploy IXN Event attributes Events FAQs How Intelligent Workload Distribution works How IWD works Integrate IWD with Genesys Workforce Management (WFM) Lucene query syntax Metrics Monitor work items and emails Provision Interaction Server Provision IWD Provision IWD Data Mart Roles and privileges for Workload Manager users Search, display, manage, and update work items Set up Email Test IWD provisioning Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Upgrade, roll back, or uninstall IXN Upgrade, rollback, or uninstall Interaction Server Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas

None (65) · Configure IWD (2) · Frequently Asked Questions (2) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Monitor work items and emails (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up Email (1) · Set up IWD (3) · Test IWD provisioning (2) · Upgrade, rollback, or uninstall (6) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2)

None (100) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Administrator (35) · IWDDMPEGuide (20) · IWDPEGuide (22) · IXNEventsandModels (3) · IXNPEGuide (23)

None (104) · intelligent Workload Distribution (2)

None (101) · BO02 (3) · BO02, BO03 (2)

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