Drilldown: Article

None (14) · No (97) · Yes (8)

Draft:PEC-Admin (1) · Draft:PEC-AS (2) · Draft:PEC-DC (3) · Draft:PEC-GPA (1) · Draft:PEC-OU (33) · Draft:PEC-WFM (20) · PEC-AS (2) · PEC-DC (3) · PEC-GPA (1) · PEC-OU (33) · PEC-WFM (20)

None (6) · GenesysEngage-cloud (113)

None (4) · No (115)

Administrator (115) · Administrator, Agent (2) · Administrator, Agent, Developer (2)

Other values: ; Advanced Input - Preprocessing Agent Adherence Reporting Metrics and End Notes Agent desktop settings overview Apply Treatments Assign Weights to Contact Lists Calendar Management Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact Center Performance Reporting Metrics Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Digital Enabling Wait-lists Forecasting Global favorites How Digital Channels works How Gplus Adapter for Salesforce works How Outbound works Import Specification Files Import, Export, and Manage Contact Lists Lists Manage Consent Lists Managing Overtime Monitoring Performance and Adherence Multi-Forecasting Primer Overlays Primer Partition-based Access Controls Role-based Access Controls Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM SCXML-based Treatments Search for and Manage Contacts Set up SMS Set up WhatsApp Time Off Primer Time Zone Assignment Time-Off Bidding User Security View Campaign Statistics WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility

Other values: ; Advanced Input - Preprocessing Agent Adherence Report Metrics and End Notes Agent desktop settings overview Apply Treatments Assign Weights to Contact Lists Calendar Management Campaign Structure and Terminology Campaigns Compliance Configure a Dashboard Row Contact Center Performance Report Metrics Contact List Formats, Fields, and Tables Create a Campaign Group Create a Campaign Template Create a Data Mapping Schema Create a Dialing Profile Create an Email Template Create an SMS Template Create and Manage Caller ID Sets Create and Manage User-defined Field Labels CX Contact Analytics CX Contact Basics CX Contact Channels Define the Calling Window (Time Constraints) Delivery and Retry Options Device Escalation Digital Enabling Wait-lists Forecasting Global favorites Gplus Adapter SF How Digital Channels works Import Specification Files Import, Export, and Manage Contact Lists Lists Manage Consent Lists Managing Overtime Monitoring Performance and Adherence Multi-Forecasting Primer Overlays Primer Partition-based Access Controls Role-based Access Controls Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM SCXML-based Treatments Search for and Manage Contacts Set up SMS Set up WhatsApp Time Off Primer Time Zone Assignment Time-Off Bidding User Security View Campaign Statistics WFM E-mail Notifications WFM Metrics WFM Primers WFM Task Sequences WFM Web Content Accessibility

None (113) · Metrics (6)

None (1) · Agent Setup (4) · Digital Channels (6) · Gplus Adapter for Salesforce (2) · Outbound (CX Contact) (66) · Workforce Management (40)

None (8) · Admin (1) · Administrator (42) · CXContact (64) · ManageCC (4)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (117) · CE01 (2)

None (119)