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Article > Product : Chat or Genesys Predictive Routing or Gplus Adapter for WFM

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Standalone:
None (29) · No (172) · Yes (10)
productshort:
Draft:GAWFM (76) · Draft:PE-GPR (64) · Draft:PEC-Chat (3) · PE-GPR (65) · PEC-Chat (3)
Platform:
None (35) · GenesysEngage-cloud (106) · GenesysEngage-onpremises (69) · PureEngage (1)
ComingSoon:
None (88) · No (122) · Yes (1)
Role:
None (193) · Administrator (6) · Administrator, Agent, Supervisor (2) · Administrator, Reviewer (2) · Staff (8)
DisplayName:
None (12) · Installation and Windows permissions (5) · View model accuracy (4) · The Settings menu (4) · Routing Scenarios Using GPR (4) · View KPI outcome (4) · Create and update users and roles (4) · What you can monitor (4) · View the Agent Profile schema (3) · How Does GPR Score Agents? (3) · Agent Variance report (3) · View uploaded datasets (3) · Monitor predictor feature coverage (3) · Create and update predictors (3) · Feature Analysis report (3) · Upload interaction and other data (3) · View the Customer Profile schema (3) · How to configure score expressions (3)
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TocName:
None (29) · View model accuracy (4) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · The Settings menu (4) · View KPI outcome (4) · Installation and Windows permissions (4) · What you can monitor (4) · View the Agent Profile schema (3) · How to configure score expressions (3) · How Does GPR Score Agents? (3) · Monitor predictor feature coverage (3) · Overview (3) · Feature Analysis report (3) · Agent Variance report (3) · View uploaded datasets (3) · Create and update predictors (3) · Upload interaction and other data (3) · View the Customer Profile schema (3)
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Dimension:
None (199) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6)
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None (207) · Agent Workspace, Agent Setup, Designer (2) · GPR Core Platform (2)
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None (203) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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