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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & Product : Agent Setup or Designer or Widgets

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Standalone:
None (45) · No (64) · Yes (8)
productshort:
DES (25) · Draft:DES (29) · Draft:PEC-AS (40) · Draft:ROU (1) · Draft:WID (5) · PEC-AS (11) · ROU (1) · WID (5)
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ComingSoon:
None (47) · No (69) · Yes (1)
Role:
None (87) · Administrator (28) · Developer (2)
DisplayName:
None (22)
Other values:
TocName:
None (49) · Designer on OpenShift (2) · Manage standard responses (2) · Manage PII (2) · My Channels options (2) · Platform / Configuration Server and GWS settings for Designer (2) · Create and manage agent skills (2) · Intelligent prompts (2) · Manage field codes (2) · Recording options (2) · Configure Designer (2) · Service client options (2) · Settings and configuration overview (2) · Enable optional features (2) · Configure a multi-channel contact center (2) · Callback Widget (2) · Virtual Queues (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Designer on GKE (2)
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Application:
None (91) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Designer (12)
UseCase:
None (117)
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None (105) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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