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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & Product : Agent Setup or Designer

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productshort:
DES (25) · Draft:DES (29) · Draft:PEC-AS (40) · Draft:ROU (1) · PEC-AS (11) · ROU (1)
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ComingSoon:
None (39) · No (67) · Yes (1)
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None (79) · Administrator (28)
DisplayName:
None (14)
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TocName:
None (41) · Intelligent prompts (2) · Enable optional features (2) · Manage field codes (2) · Manage PII (2) · Designer on OpenShift (2) · Designer on GKE (2) · Manage standard responses (2) · My Channels options (2) · Platform / Configuration Server and GWS settings for Designer (2) · Create and manage agent skills (2) · Recording options (2) · Configure a multi-channel contact center (2) · Agent desktop settings overview (2) · Configure Designer (2) · Service client options (2) · Settings and configuration overview (2) · Agent settings overview (2) · Virtual Queues (2)
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None (81) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Designer (12)
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None (95) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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