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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloud, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises & Product : Genesys Predictive Routing or None

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Routing Scenarios Using GPR (5) · The Settings menu (4) · How Does GPR Score Agents? (4) · View KPI outcome (4) · View model accuracy (4) · Create and update users and roles (4) · Monitor predictor feature coverage (4) · What you can monitor (4) · Deploy Data Loader (3) · Deploy the URS Strategy Subroutines (3) · Feature Analysis report (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Upload interaction and other data (3) · Create and update predictors (3) · How to configure score expressions (3)
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Routing Scenarios Using GPR (5) · None (4) · Create and update users and roles (4) · The Settings menu (4) · How Does GPR Score Agents? (4) · View KPI outcome (4) · View model accuracy (4) · What you can monitor (4) · Monitor predictor feature coverage (4) · Deploy the URS Strategy Subroutines (3) · Feature Analysis report (3) · Deploy Data Loader (3) · How to configure score expressions (3) · Upload interaction and other data (3) · View uploaded datasets (3) · View the Customer Profile schema (3) · View the Agent Profile schema (3) · Agent Variance report (3) · Create and update predictors (3)
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