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Article > Platform
:
GenesysCloud
or
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Role
:
Administrator
or
Administrator, Developer
or
Agent, Supervisor
& Product:
Agent Workspace ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Workspace (v9) (2) ·
Channels and the Channels tab (2) ·
Chat (2) ·
Co-browse sessions (2) ·
Contacts and interactions (2) ·
Email (2) ·
Facebook Chat (2) ·
Genesys Predictive Engagement Chat Interaction (2) ·
Getting started (2) ·
Interaction history views (2) ·
Internal interactions (2) ·
Navigating Agent Workspace (2) ·
Outbound campaigns (2) ·
Related interactions (2) ·
SMS Chat (2) ·
Standard responses (2) ·
Team Communicator (2) ·
The Contact Directory and contact management (2) ·
Twitter Chat (2) ·
Videos: Using Workspace (2) ·
Voice Calls (2) ·
WhatsApp Chat (2) ·
Workbins (2) ·
Workitems (2)
Agent Workspace (v9) (2) ·
Calls (2) ·
Channels and the Channels tab (2) ·
Chat (2) ·
Co-browse sessions (2) ·
Contacts and interactions (2) ·
Email (2) ·
Facebook Chat (2) ·
Genesys Predictive Engagement (2) ·
Getting started (2) ·
Interaction history views (2) ·
Internal interactions (2) ·
Navigating Agent Workspace (2) ·
Outbound campaigns (2) ·
Related interactions (2) ·
SMS Chat (2) ·
Standard responses (2) ·
Team Communicator (2) ·
The Contact Directory and contact management (2) ·
Twitter Chat (2) ·
Videos: Using Workspace (2) ·
WhatsApp Chat (2) ·
Workbins (2) ·
Workitems (2)
Showing below up to 48 results in range #1 to #48.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-AD/Current/Agent/AD
- Draft:PEC-AD/Current/Agent/ADchannels
- Draft:PEC-AD/Current/Agent/ADChat
- Draft:PEC-AD/Current/Agent/ADcobrow
- Draft:PEC-AD/Current/Agent/ADcontacts
- Draft:PEC-AD/Current/Agent/ADcustinter
- Draft:PEC-AD/Current/Agent/ADemail
- Draft:PEC-AD/Current/Agent/ADFacebook
- Draft:PEC-AD/Current/Agent/ADhist
- Draft:PEC-AD/Current/Agent/ADintinter
- Draft:PEC-AD/Current/Agent/ADMyWorkbins
- Draft:PEC-AD/Current/Agent/ADNav
- Draft:PEC-AD/Current/Agent/ADOutbound
- Draft:PEC-AD/Current/Agent/ADPredictive Engagement
- Draft:PEC-AD/Current/Agent/ADQuickStart
- Draft:PEC-AD/Current/Agent/ADRelated
D cont.
- Draft:PEC-AD/Current/Agent/ADResponses
- Draft:PEC-AD/Current/Agent/ADSMS
- Draft:PEC-AD/Current/Agent/ADTeamCommunicator
- Draft:PEC-AD/Current/Agent/ADTwitter
- Draft:PEC-AD/Current/Agent/ADVideos
- Draft:PEC-AD/Current/Agent/ADVoice
- Draft:PEC-AD/Current/Agent/ADWhatsApp
- Draft:PEC-AD/Current/Agent/ADWorkitems
P
P cont.
- PEC-AD/Current/Agent/ADhist
- PEC-AD/Current/Agent/ADintinter
- PEC-AD/Current/Agent/ADMyWorkbins
- PEC-AD/Current/Agent/ADNav
- PEC-AD/Current/Agent/ADOutbound
- PEC-AD/Current/Agent/ADPredictive Engagement
- PEC-AD/Current/Agent/ADQuickStart
- PEC-AD/Current/Agent/ADRelated
- PEC-AD/Current/Agent/ADResponses
- PEC-AD/Current/Agent/ADSMS
- PEC-AD/Current/Agent/ADTeamCommunicator
- PEC-AD/Current/Agent/ADTwitter
- PEC-AD/Current/Agent/ADVideos
- PEC-AD/Current/Agent/ADVoice
- PEC-AD/Current/Agent/ADWhatsApp
- PEC-AD/Current/Agent/ADWorkitems