Drilldown: Article
Choose a table:
- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
- ArticleGlossary (0)
- ArticleHelmRN (43)
- ArticleIndexRN (2)
- ArticleKVP (3)
- ArticleMaturity (64)
- ArticlePEServiceArchitecture (57)
- ArticlePEServiceDeploy (60)
- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
- ArticleServiceUpgrade (0)
- ArticleSimplified (24)
- ArticleUnstructured (740)
- ArticleUpgrades (0)
- BDSMetric (61)
- Boilerplate (11)
- Browser (7)
- CAPDetails (6)
- CSDTArticle (2)
- CapabilitiesTable (28)
- CapabilitiesUseCasesTable (11)
- CloudRN (56)
- Component (70)
- ComponentRN (1524)
- ContentAreaLandingPage (8)
- ContentAreaLandingPageSection (37)
- ContentAreaSection (8)
- CustomArticle1 (0)
- CustomSection1 (120)
- DRType (4)
- DefinePlatforms (6)
- DeploymentType (5)
- DeprecationNotices (40)
- EOL (815)
- EOL XR (3)
- EngageRole (4)
- EngageServices (4)
- Environment (4)
- FAQ (41)
- FAQ Article (8)
- FeatureSection (118)
- FeatureTopic (5)
- FeatureTopicCategory (13)
- GCXI Attribute (866)
- GCXI Folder (142)
- GCXI Form (132)
- GCXI Metric (2044)
- GCXI Report (210)
- GEC AzAWSDiffs UseCases (44)
- GEcCap (81)
- GEcCompliance (9)
- GEcTelCon (19)
- GEcUC (42)
- GenerateCargoContent (1)
- GetStarted (21)
- GlossaryTooltip (1)
- HAType (5)
- HIW (40)
- HelmChartParameter (0)
- IncludedService (64)
- IncludedServiceHA (18)
- IncludedServiceUpgradeStrategy (28)
- Issue (5016)
- IssueCategory (8)
- IssueType (0)
- JDTest FeatureSupport (5)
- JiraIssue (10)
- KBArticle (4)
- KVP (83)
- MLSummary (15)
- MintyDocsGlossary (0)
- MintyDocsManual (407)
- MintyDocsProduct (146)
- MintyDocsProductLandingSections (557)
- MintyDocsVersion (247)
- Notices (437)
- PDMColumn (3423)
- PDMIndexItem (274)
- PDMRef (1102)
- PDMTable (286)
- PDMView (28)
- PDMViewColumn (282)
- PDMs SubjectArea (0)
- PEAlert (851)
- PEArchitecture (17)
- PEArchitectureSection (0)
- PEBlueGreenUpgrade (5)
- PEC Applications MasterList (20)
- PEC User Role MasterList (4)
- PEConfigOption (146)
- PEConnections (809)
- PEEvent (66)
- PEEventAttr (94)
- PEMetric (2042)
- PEMetric JD2 (4)
- PEMonitoring (105)
- PEPorts (66)
- PEPrerequisites (55)
- PESystemMetric (18)
- PageType (11)
- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
- ProductLineCategory (4)
- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
- SMART Benchmark MasterList (58)
- SMART Benefits (708)
- SMART BusinessImageFlow (173)
- SMART Canonical (116)
- SMART CloudAssumptions (3)
- SMART DataSheetFlow (563)
- SMART DistributionImageFlow (14)
- SMART HybridAssumptions (1)
- SMART Meta (116)
- SMART Popular (9)
- SMART PremiseAssumptions (5)
- SMART SolutionAboutPage (40)
- SMART UseCase (118)
- SMART Versions (0)
- SOW (5)
- SalesUseCase (0)
- Section (17278)
- SectionBrowser (35)
- SectionThirdPartyItem (222)
- SecurityBoilerplate (104)
- SelfHelpManual (2)
- Service (27)
- ServiceGroup (0)
- SimpleArticle (4)
- SimpleSection (7)
- StandardMetadataFeatureTopic (0)
- StandardMetadataFeatureTopicCategory (0)
- StandardMetadataRole (0)
- TSSection (699)
- TaskSummary (71)
- Test Capabilities (89)
- ThirdPartyItem (19)
- TrafficTypes (4)
- Type (8)
- UITab (50)
- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18392)
Use the filters below to narrow your results.
productshort:
Draft:PEC-REP (80) ·
Draft:PEC-Developer (78) ·
Draft:ReleaseNotes (64) ·
ReleaseNotes (61) ·
Draft:GAWFM (53) ·
PEC-REP (32) ·
Draft:HCA (30) ·
ATC (28) ·
Draft:ATC (28) ·
Draft:GPR (24) ·
Draft:Mixed (23) ·
Draft:PE-GPR (22) ·
Draft:GenesysEngageMulticloud (21) ·
PEC-Developer (21) ·
PE-GPR (19) ·
Draft:System (19) ·
GenesysEngageMulticloud (17) ·
GDL (16) ·
Draft:Solution (15) ·
Draft:GDL (15)
None (630) ·
Genesys Multicloud CX (3) ·
GenesysCloud (18) ·
GenesysEngage-cloud (166) ·
GenesysEngage-cloud, PureConnect, GenesysCloud (9) ·
GenesysEngage-onpremises (110) ·
GenesysEngage-onpremises, PureConnect, GenesysCloud (6) ·
PrivateEdition (3) ·
PureConnect (2) ·
PureConnect, GenesysCloud, GenesysEngage-cloud (13)
DisplayName:
None (83) ·
Deprecation-AllNotices (17) ·
Get started (7) ·
Prerequisites (4) ·
Genesys™ Products and Components EOL Life Cycle Table (4) ·
Deploy Digital Channels using Docker Compose (4) ·
Installation and Windows permissions (4) ·
Designer Release Notes (4) ·
Time Attributes (4) ·
Service Objects Attributes (4) ·
User Data Call Survey Attributes (4) ·
User Data Example Attributes (4)
TocName:
None (897) ·
AgentDesktopHelm (2) ·
AuthenticationHelm (2) ·
bots (2) ·
CallbackHelm (2) ·
CX ContactHelm (2) ·
deploydigital (2) ·
DesignerHelm (2) ·
Digital ChannelsHelm (2) ·
EmailHelm (2) ·
EventStreamHelm (2) ·
GCXIHelm (2) ·
Genesys PulseHelm (2) ·
GIMHelm (2) ·
GPR Data Upload (2) ·
GPRDataUpload (4) ·
GVPHelm (2) ·
GWSHelm (2) ·
Intelligent Workload DistributionHelm (2) ·
InteractionServerHelm (2) ·
IWD Data MartHelm (1) ·
Journey (3) ·
OSHelp (1) ·
Outbound (2) ·
ReportingAnalyticsHelm (2) ·
TelemetryHelm (2) ·
UCSHelm (2) ·
VoiceHelm (1) ·
VoiceMicroservicesHelm (2) ·
WebChat (2) ·
WebRTCHelm (2)
Product:
None (368) ·
Gplus Adapter for WFM (53) ·
Genesys Predictive Engagement (45) ·
Genesys Predictive Routing (39) ·
Genesys Multicloud CX (38) ·
Developer (38) ·
Reporting (33) ·
Genesys Data Layer (31) ·
System-Level Documentation (27) ·
Solutions (24) ·
Health Check Agent (24) ·
Digital Channels (21) ·
Workforce Management (18) ·
Designer (18) ·
Gplus Adapter for Siebel CRM (14) ·
Genesys Multicloud CX Mixed Mode (13) ·
Field Support Content (11) ·
Widgets (10) ·
nGAGEMENT (9) ·
Genesys Dialog Engine (8)
None (907) ·
Agent Setup (2) ·
Agent Setup, Cloud Data Download Service (2) ·
Agent Workspace (5) ·
Agent Workspace, Agent Setup (2) ·
Agent Workspace, Agent Setup, Designer (4) ·
Agent Workspace, Agent Setup, Designer, Outbound (2) ·
Agent Workspace, Agent Setup, Digital Channels (2) ·
Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) ·
Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) ·
Agent Workspace, Platform Administration (2) ·
Agent Workspace, Workforce Management (2) ·
Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) ·
CX Contact (2) ·
Designer (2) ·
Designer, Platform Administration (2) ·
GPR Core Platform (2) ·
IVR Administration (4) ·
Outbound,Outbound Administration (1) ·
Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) ·
Recording (2) ·
Workforce Administration (2) ·
Workforce Administration, Workforce Management (2)
Showing below up to 250 results in range #1 to #250.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
&
A
- ATC/AllDeprecations
- ATC/Current/AdminGuide/FAQs
- ATC/Current/AgentGuide/FAQs
- ATC/Data retention change
- ATC/Deprecation-API endpoint change for web gateway service
- ATC/Deprecation-Deprecation of OS Family attribute
- ATC/Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission
- ATC/Deprecation-Deprecation: former customer journey tab
- ATC/Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions
- ATC/Deprecation-Deprecation: identify journey SDK method
- ATC/Deprecation-Deprecation: Journey customer service deprecation
- ATC/Deprecation-Deprecation: select filters on journey event metrics
- ATC/Deprecation-Journey Reporting Service
- ATC/Deprecation-Select trait mapper traits
- ATC/Deprecation-Smart Tags
- ATC/Deprecation-TESt
- ATC/Deprecation-Webhooks
- ATC/GenesysEngage-cloudPrereqs
- ATC/GenesysEngagePrereqs
- ATC/GenesysWidgetsIntegration
- ATC/Glossary
- ATC/GPEandWidgets
- ATC/GPESFLightning
- ATC/outcome limitation change
- ATC/Predictive Engagement Developers
- ATC/Predictive Engagement overview
- ATC/ProvisioningMulticloudCX
- ATC/RequiredPCDomains
C
D
- DC/9.0.0/Deployment
- DC/9.0.0/Deployment/Deploy
- DC/9.0.0/Deployment/DeploymentOverview
- DC/9.0.0/Deployment/DeployReq
- DC/9.0.0/Deployment/Docker
- DC/9.0.0/Deployment/GMA
- DC/9.0.0/Deployment/Overview
- DC/9.0.0/Deployment/Provision
- DC/9.0.0/Deployment/ProvisionAPI
- DES/Current/Deployment
- DES/Current/Deployment/Deploy
- DES/Current/Deployment/DeployDesigner
- DES/Current/Deployment/DeployDesigner9012214
- DES/Current/Designer/GetStarted
- DES/DesHWSizCal
- DES/TSExtAPICallsSerReqs
- Developer/APIbyService
- Draft:AppStudio/Current/UserGuide/GetStarted
- Draft:ATC/AllDeprecations
- Draft:ATC/Current/AdminGuide/FAQs
- Draft:ATC/Current/AgentGuide/FAQs
- Draft:ATC/Current/Deployment
- Draft:ATC/Data retention change
- Draft:ATC/Deprecation-API endpoint change for web gateway service
- Draft:ATC/Deprecation-Deprecation of OS Family attribute
- Draft:ATC/Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission
- Draft:ATC/Deprecation-Deprecation: former customer journey tab
- Draft:ATC/Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions
- Draft:ATC/Deprecation-Deprecation: identify journey SDK method
- Draft:ATC/Deprecation-Deprecation: Journey customer service deprecation
- Draft:ATC/Deprecation-Deprecation: select filters on journey event metrics
- Draft:ATC/Deprecation-End of Life Announcement
- Draft:ATC/Deprecation-Journey Reporting Service
- Draft:ATC/Deprecation-Select trait mapper traits
- Draft:ATC/Deprecation-Smart Tags
- Draft:ATC/Deprecation-Webhooks
- Draft:ATC/GenesysEngage-cloudPrereqs
- Draft:ATC/GenesysEngagePrereqs
- Draft:ATC/GenesysWidgetsIntegration
- Draft:ATC/Glossary
- Draft:ATC/GPEandWidgets
- Draft:ATC/outcome limitation change
- Draft:ATC/Predictive Engagement Developers
- Draft:ATC/Predictive Engagement overview
- Draft:ATC/ProvisioningMulticloudCX
- Draft:ATC/RequiredPCDomains
- Draft:AUTH/Accessibility
- Draft:ContentAdmin/Internal/ReleaseNote/Agent Desktop
- Draft:ContentAdmin/Internal/ReleaseNote/Agent Setup
- Draft:ContentAdmin/Internal/ReleaseNote/Designer
- Draft:ContentAdmin/Internal/ReleaseNote/Genesys Info Mart
- Draft:ContentAdmin/Internal/ReleaseNote/intelligent Workload Distribution
- Draft:ContentAdmin/Internal/ReleaseNote/Pulse
- Draft:ContentAdmin/Internal/ReleaseNote/WWE
D cont.
- Draft:ContentAdmin/Internal/WritersGuide/Story Points FAQ2
- Draft:ContentAdmin/Test Simple Standalone
- Draft:ContentAdmin/test4
- Draft:ContentAdmin/TestStandalone
- Draft:ContentAdmin/TestStandalone2
- Draft:ContentAdmin/TestStandalone3
- Draft:CSDT/Current/KB/382469
- Draft:CSDT/Current/KB/749894
- Draft:CustomerCare/Current/KB/393020
- Draft:CustomerCare/Current/KB/661727
- Draft:CustomerCare/Current/KB/844304
- Draft:CustomerCare/Current/KB/982373
- Draft:DC/9.0.0/Deployment
- Draft:DC/9.0.0/Deployment/Deploy
- Draft:DC/9.0.0/Deployment/DeployReq
- Draft:DC/9.0.0/Deployment/Docker
- Draft:DC/9.0.0/Deployment/GMA
- Draft:DC/9.0.0/Deployment/Provision
- Draft:DC/9.0.0/Deployment/ProvisionAPI
- Draft:DES/Current/Deployment
- Draft:DES/Current/Deployment/Deploy
- Draft:DES/Current/Deployment/DeployDesigner
- Draft:DES/Current/Deployment/DeployDesigner9012214
- Draft:DES/Current/Designer/GetStarted
- Draft:DES/DesHWSizCal
- Draft:DES/TSExtAPICallsSerReqs
- Draft:Developer/APIbyService
- Draft:Developer/DeveloperResources
- Draft:Docker/Baseimages
- Draft:Docker/Current/Deployment
- Draft:Docker/Current/Deployment/Benefits of Product Dockerization
- Draft:Docker/Current/Deployment/Introduction to Docker
- Draft:Docker/Dockercompose
- Draft:Docker/Dockerhub
- Draft:FieldSupport/Private/FieldGuide/AgentScripting
- Draft:FieldSupport/Private/FieldGuide/AWSPMControl
- Draft:FieldSupport/Private/FieldGuide/AzurePMControl
- Draft:FieldSupport/Private/FieldGuide/Chatbots
- Draft:FieldSupport/Private/FieldGuide/Engage Cloud Approval Process
- Draft:FieldSupport/Private/FieldGuide/PredictiveRouting
- Draft:FieldSupport/Private/FieldGuide/Private EditionPMControl
- Draft:FieldSupport/Private/FieldGuide/Voicebots
- Draft:FieldSupport/Private/MulticloudOverview/Containers
- Draft:FieldSupport/Private/MulticloudOverview/PrivateEdition
- Draft:FieldSupport/Private/MulticloudOverview/SampleLooseStructure
- Draft:GAA/Current/Agent/FAQs
- Draft:GAA/Current/Deployment
- Draft:GAA/Current/Deployment/01-Deployment
- Draft:GAA/Current/Deployment/02-Provisioning
- Draft:GAA/Internal/Deployment/02-Provisioning
- Draft:GAM/Internal/Deployment/Aboutmetrics
- Draft:GAM/Internal/Deployment/KPI list
- Draft:GAM/nGAGEMENT overview
- Draft:GAM/nGAGEMENT permissions
- Draft:GAM/nGAGEMENT system requirements
- Draft:GAM/Testing purposes only
- Draft:GASL/8.5/Deployment
- Draft:GASL/8.5/Deployment/ACWtimer
- Draft:GASL/8.5/Deployment/Changes
- Draft:GASL/8.5/Deployment/CustSblIPs
- Draft:GASL/8.5/Deployment/Dataprotect
- Draft:GASL/8.5/Deployment/Features
- Draft:GASL/8.5/Deployment/SblIPs
- Draft:GAWFM/9.0/Deployment
- Draft:GAWFM/9.0/Deployment/AddAdapterInstance
- Draft:GAWFM/9.0/Deployment/AddAnnexData
- Draft:GAWFM/9.0/Deployment/AddPlaceGroup
- Draft:GAWFM/9.0/Deployment/AddServers
- Draft:GAWFM/9.0/Deployment/Aspect
- Draft:GAWFM/9.0/Deployment/AspectOnlyAddAgentsToDataGroup
- Draft:GAWFM/9.0/Deployment/AspectOptions
- Draft:GAWFM/9.0/Deployment/AWSCredentialsS3Bucket
- Draft:GAWFM/9.0/Deployment/ClientConfig
- Draft:GAWFM/9.0/Deployment/ConfigServer
- Draft:GAWFM/9.0/Deployment/EventAttributeDeterminers
- Draft:GAWFM/9.0/Deployment/IncludedFiles
- Draft:GAWFM/9.0/Deployment/Install-Win-permissions
- Draft:GAWFM/9.0/Deployment/Installation and Windows permissions
- Draft:GAWFM/9.0/Deployment/Installation and Windows Permissions
- Draft:GAWFM/9.0/Deployment/JVM
- Draft:GAWFM/9.0/Deployment/LicenseFile
- Draft:GAWFM/9.0/Deployment/LogFiles
- Draft:GAWFM/9.0/Deployment/LoggingConfig
- Draft:GAWFM/9.0/Deployment/LoggingFTPReportDirectories
D cont.
- Draft:GAWFM/9.0/Deployment/ManageWindowsService
- Draft:GAWFM/9.0/Deployment/MediaReports
- Draft:GAWFM/9.0/Deployment/MultipleAdapters
- Draft:GAWFM/9.0/Deployment/NICE-IEX
- Draft:GAWFM/9.0/Deployment/NICEOptions
- Draft:GAWFM/9.0/Deployment/NonCampaignCalls
- Draft:GAWFM/9.0/Deployment/OverviewFileTransfer
- Draft:GAWFM/9.0/Deployment/OverviewOutbound
- Draft:GAWFM/9.0/Deployment/OverviewRRR
- Draft:GAWFM/9.0/Deployment/Permissions
- Draft:GAWFM/9.0/Deployment/PredictiveProgressive
- Draft:GAWFM/9.0/Deployment/PredictiveProgressiveASM
- Draft:GAWFM/9.0/Deployment/PreviewPushPreview
- Draft:GAWFM/9.0/Deployment/PrivatePublicKey
- Draft:GAWFM/9.0/Deployment/Real-Time Adherence
- Draft:GAWFM/9.0/Deployment/Reconnects
- Draft:GAWFM/9.0/Deployment/Recovery
- Draft:GAWFM/9.0/Deployment/Restarts
- Draft:GAWFM/9.0/Deployment/SecureFileTransferProblems
- Draft:GAWFM/9.0/Deployment/ServerConfig
- Draft:GAWFM/9.0/Deployment/SolutionControlServer
- Draft:GAWFM/9.0/Deployment/StartUpTest
- Draft:GAWFM/9.0/Deployment/Teleopti
- Draft:GAWFM/9.0/Deployment/TeleoptiOptions
- Draft:GAWFM/9.0/Deployment/Test
- Draft:GAWFM/9.0/Deployment/Testsubtopic
- Draft:GAWFM/9.0/Deployment/ThresholdTime
- Draft:GAWFM/9.0/Deployment/TimeZoneID
- Draft:GAWFM/9.0/Deployment/Verint
- Draft:GAWFM/9.0/Deployment/VerintOptions
- Draft:GAWFM/9.0/Deployment/WindowsInstallScript
- Draft:GAWFM/test2
- Draft:GDE/9.0/Deployment
- Draft:GDE/9.0/Deployment/AWS-Deployment
- Draft:GDE/9.0/Deployment/Topic 02
- Draft:GDE/Current/User/Frequently Asked Questions
- Draft:GDE/Internal/Deployment/Before you begin
- Draft:GDE/Internal/Deployment/New entry
- Draft:GDE/Videos
- Draft:GDL/9.0/Deployment
- Draft:GDL/9.0/Deployment/Access Docker Container
- Draft:GDL/9.0/Deployment/Access Log and Volume Files
- Draft:GDL/9.0/Deployment/Configure Producer and Consumer Config
- Draft:GDL/9.0/Deployment/Deploy Clusters
- Draft:GDL/9.0/Deployment/Docker Ready Environment
- Draft:GDL/9.0/Deployment/Environmental Variables
- Draft:GDL/9.0/Deployment/Installing GDL
- Draft:GDL/9.0/Deployment/Life cycle of Docker Container
- Draft:GDL/9.0/Deployment/Overview
- Draft:GDL/9.0/Deployment/Pre-Requisites
- Draft:GDL/9.0/Deployment/Prepare for Operating System
- Draft:GDL/9.0/Deployment/Preparing to Install GDL
- Draft:GDL/9.0/Deployment/Restart Kafka clusters
- Draft:GDL/9.0/Deployment/Verify GDL Docker Container
- Draft:GenesysEngageMulticloud/Current/GECUG/Accessibility
- Draft:GenesysEngageMulticloud/Current/GECUG/AnalyticsServices
- Draft:GenesysEngageMulticloud/Current/GECUG/BasicCloudServiceElements
- Draft:GenesysEngageMulticloud/Current/GECUG/Billingmeasurementdefinitions
- Draft:GenesysEngageMulticloud/Current/GECUG/CollaborationServices
- Draft:GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy
- Draft:GenesysEngageMulticloud/Current/GECUG/DigitalServices
- Draft:GenesysEngageMulticloud/Current/GECUG/General Data Protection Regulation (GDPR)
- Draft:GenesysEngageMulticloud/Current/GECUG/General security and compliance information
- Draft:GenesysEngageMulticloud/Current/GECUG/Genesys Multicloud CX support for GDPR
- Draft:GenesysEngageMulticloud/Current/GECUG/InboundServices
- Draft:GenesysEngageMulticloud/Current/GECUG/IntegrationServices
- Draft:GenesysEngageMulticloud/Current/GECUG/OmnichannelDesktopServices
- Draft:GenesysEngageMulticloud/Current/GECUG/OpenPlatformServices
- Draft:GenesysEngageMulticloud/Current/GECUG/OutboundServices
- Draft:GenesysEngageMulticloud/Current/GECUG/RoutingServices
- Draft:GenesysEngageMulticloud/Current/GECUG/Security certificates support
- Draft:GenesysEngageMulticloud/Current/GECUG/SelfServeAutomationServices
- Draft:GenesysEngageMulticloud/Current/GECUG/Support
- Draft:GenesysEngageMulticloud/Current/GECUG/WEMServices
- Draft:GenesysEngageMulticloud/Current/GECUG/Wirelessoutofbandmgmt
- Draft:GPR/9.0.0/Deployment
- Draft:GPR/9.0.0/Deployment/agentScoring
- Draft:GPR/9.0.0/Deployment/ASCops
- Draft:GPR/9.0.0/Deployment/cfgAsc
- Draft:GPR/9.0.0/Deployment/cfgComposerSubs
- Draft:GPR/9.0.0/Deployment/cfgJop
- Draft:GPR/9.0.0/Deployment/cfgSubroutines