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Article > Role : Administrator, Agent, Developer or Administrator, Agent, Supervisor or None & Manual : CX Insights or Deployment or PDNAA or None

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Standalone:
None (266) · No (290) · Yes (309) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (190) · Draft:PEC-GSM (124) · Draft:ReleaseNotes (64) · ReleaseNotes (61) · Draft:GAWFM (53) · PEC-REP (32) · Draft:HCA (30) · ATC (28) · Draft:ATC (28) · Draft:GPR (24) · Draft:GenesysEngageMulticloud (21) · Draft:PE-GPR (20) · Draft:System (18) · GenesysEngageMulticloud (17) · PE-GPR (17) · GDL (16) · Draft:GDL (15) · Draft:ContentAdmin (13) · System (13) · Draft:FieldSupport (11)
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Platform:
None (521) · GenesysCloud (18) · GenesysEngage-cloud (351) · GenesysEngage-cloud, PureConnect, GenesysCloud (9) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (75) · GenesysEngage-onpremises, PureConnect, GenesysCloud (6) · PrivateEdition (3) · PureConnect (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (13)
ComingSoon:
None (780) · No (212) · Yes (4)
Role: (Click arrow to add another value)
DisplayName:
None (32) · Deprecation-AllNotices (17) · Get started (5) · Time Attributes (4) · Service Objects Attributes (4) · Installation and Windows permissions (4) · Genesys™ Products and Components EOL Life Cycle Table (4) · User Data Example Attributes (4) · Deploy Digital Channels using Docker Compose (4) · Prerequisites (4) · Designer Release Notes (4) · User Data Call Survey Attributes (4)
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TocName:
None (512) · Overview (5) · Provisioning (4) · About this guide (4) · Deploy Data Loader (3) · Installation and Windows permissions (3) · Deploy the URS Strategy Subroutines (3)
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Dimension:
None (937) · AgentDesktopHelm (2) · AuthenticationHelm (2) · bots (2) · CallbackHelm (2) · CX ContactHelm (2) · deploydigital (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPR Data Upload (2) · GPRDataUpload (4) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (3) · Outbound (2) · ReportingAnalyticsHelm (2) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebChat (2) · WebRTCHelm (2)
Product:
None (286) · Reporting (143) · Genesys Skills Management (124) · Gplus Adapter for WFM (53) · Genesys Predictive Engagement (45) · Genesys Multicloud CX (38) · Genesys Predictive Routing (36) · Genesys Data Layer (31) · System-Level Documentation (25) · Health Check Agent (24) · Designer (18) · Digital Channels (17) · Workforce Management (16) · Gplus Adapter for Siebel CRM (14) · Solutions (12) · Field Support Content (11) · nGAGEMENT (9) · Genesys Dialog Engine (8) · Developer (7)
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Manual: (Click arrow to add another value)
Application:
None (976) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · CX Contact (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (981) · CE01 (2) · CE01, CE02, CE03 (2) · CE06 (1) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2) · SL09 (2)
PEPageType:
None (993) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)

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