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Article > Role: None & Manual : Agent or GenesysChoice

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Standalone:
None (39) · No (47)
productshort:
Draft:ContentAdmin (3) · Draft:GAA (3) · Draft:GAMD (15) · Draft:GASL (3) · Draft:GASN (7) · Draft:PEC-AD (2) · Draft:PEC-GPA (1) · Draft:PEC-VM (1) · Draft:PEC-WFM (7) · Draft:System (18) · GAMD (11) · GASL (3) · GASN (7) · PEC-AD (1) · PEC-GPA (1) · PEC-WFM (3)
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None (40) · No (44) · Yes (2)
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DisplayName:
None (15) · How to manage inbound calls (4) · Logging in and out (3) · How to handle a workitem (2) · What are screen pops? (2) · The click-to-call feature (2) · Performance Tracker (2) · New in this Release (2) · Access and supported channels (2) · How to manage workitems (2) · How to make outbound calls (2) · How to handle screen pops in ServiceNow (2) · How to handle outbound calls (2) · Know more about supported features (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Getting started (2) · Get started with Gplus Adapter (2) · Adapter basics (2) · Activity History for interactions (2) · After Call Work Timer (2)
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None (21) · Logging in and out (3)
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Application:
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UseCase:
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