Genesys Shift Bidding (EE11) for PureConnect
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Empower employees to influence their schedules
What's the challenge?As millennials make up more of your workforce, they want more control in their lives and a way to easily influence their schedules. Managers want to reduce the time it takes to manage this process as long as the contact center runs efficiently.
What's the solution?Supervisors manage specific employees who can choose shifts or schedule they want while managing the operation of the contact center.
Story and Business Context
Use Case Benefits
Use Case Definition
Business Flow Description
For more details
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