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None (48) · No (174) · Yes (1)

Draft:GAWFM (5) · Draft:PEC-CAB (1) · Draft:PEC-DC (8) · Draft:PEC-Dev (4) · Draft:PEC-Developer (12) · Draft:PEC-ES (3) · Draft:PEC-GPA (2) · Draft:PEC-GS (1) · Draft:PEC-IVR (12) · Draft:PEC-IWD (17) · Draft:PEC-OU (14) · Draft:PEC-PA (1) · Draft:PEC-REC (1) · Draft:PEC-REP (2) · Draft:PEC-ROU (87) · Draft:PEC-WFM (9) · Draft:SF (7) · Draft:WFM (3) · PEC-CAB (1) · PEC-DC (6) · PEC-ES (1) · PEC-GPA (1) · PEC-GS (1) · PEC-IVR (1) · PEC-IWD (15) · PEC-REC (1) · PEC-REP (1) · PEC-WFM (6)

None (42) · GenesysCloud (2) · GenesysEngage-cloud (179)

None (160) · No (62) · Yes (1)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

None (24) · Getting Started (3)

Other values: ; About Digital Channels Admin Account Manager Activity Block Activity History Admin Agent namespace Application Workflow Applications Assign Variables Block Audio Resource Files Audio Resources Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Click-to-Dial Configuration features Configuration namespace Configuration objects Configure Agent UI Configure Agent UI - Obsolete Configure IWD Configuring SSO Create and Manage Multiple Versions Creating and managing DID Groups Custom Service Block CX Contact Solutions Guide Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deploy Gplus Adapters for WFM Designer Designer Analytics Developer Console Developer Sandbox Digital Resources Email namespace Emergency Block Emergency Flags Enterprise Manager Exporting External Services Blocks FAQs Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce Lightning (v9) Grammars & Bots GVP PaaS High availability and disaster recovery How IWD works HTTP REST Block Installing and Uninstalling Integrating Gplus Adapter Integrating Gplus Adapter Private Edition in Lightning Integrating with Genesys Cloud CX Interaction namespace Logic and Control Blocks Manage AI Integrations Manage API keys Manage DID Groups with IVR Administration Manage SMS Keywords Media namespace Media Resources Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Monitor work items and emails Multi-channel Campaigns Outbound Outbound Dialing Modes Outbound Solutions Parameter Group Templates Parameter Groups Parameters Partitions Permissions and Access Personalities Play Message Block Policy objects Predictive Routing Block Prepare for Office 365 integration Provision IVR Profiles yourself Provisioning IVR profiles yourself Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Schedule validation errors and warnings Screen Pop Screening Rules Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Service Client API Set up Email Set up IWD Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Start Treatment Block Statistic Block Summary Survey Blocks System namespace Tenant Settings Terminate Block (Digital) Terminate Call Block Test IWD provisioning Transaction List Block Transfer Block Upgrade or uninstall Gplus Adapter for WFM Use Workload Manager User Input Block User Interaction Blocks User Interface Using Blocks Using copy and paste for statistics Using Copy and Paste Format for Statistics Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block Voice namespace WFM Configuration Objects WFM Policy Objects WFM Primers

None (35) · Getting Started (3) · Configure Agent UI (3)

Other values: ; Account Manager Activity Block Activity History Admin Agent namespace Application Workflow Applications Assign Variables Block Audio Resource Files Audio Resources Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Click-to-Dial Configuration features Configuration namespace Configuration objects Configure IWD Configuring SSO Create and Manage Multiple Versions Creating and managing DID Groups Custom Service Block CX Contact Solutions Guide Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Developer Console Developer Sandbox Digital Resources Email namespace Emergency Block Emergency Flags Enterprise Manager Exporting External Services Blocks Frequently Asked Questions Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Predictive Routing Genesys Task Routing setup Get Chat Transcript Block Go To Block Gplus Adapter for Salesforce Lightning (v9) Grammars & Bots GVP PaaS HTTP REST Block Installing and Uninstalling Integrating Gplus Adapter Integrating with Genesys Cloud CX Intelligent Workload Distribution Interaction namespace Logic and Control Blocks Manage DID Groups with IVR Administration Media namespace Media Resources Menu Block Menu Option Block Migrating to Gplus Adapter (v9) Milestone Block Monitor work items and emails Multi-channel Campaigns Outbound Outbound Dialing Modes Outbound Solutions Parameter Group Templates Parameter Groups Parameters Partitions Permissions and Access Personalities Play Message Block Policy objects Predictive Routing Block Prepare for Office 365 integration Private Edition Provision IVR Profiles yourself Provisioning IVR profiles yourself Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Roles and privileges for Workload Manager users Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Schedule validation errors and warnings Screen Pop Screening Rules Search, display, manage, and update work items Segmentation Block Send Chat Transcript Block Send Email Block Service Client API Set up Email Set up IWD Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Stage 1: Configuring Outbound routing Stage 2: Setting up a campaign and sub-campaign Stage 3: Dialing and call handling Stage 4: Monitoring a campaign Start Treatment Block Statistic Block Summary Survey Blocks System namespace Terminate Block (Digital) Terminate Call Block Test IWD provisioning Transaction List Block Transfer Block Upgrade or uninstall Use Workload Manager User Input Block User Interaction Blocks User Interface Using Blocks Using copy and paste for statistics Using Copy and Paste Format for Statistics Validate Phone Number Block Variables View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Voice Mail Block Voice namespace WFM Configuration Objects WFM Policy Objects WFM Primers

None (219) · Journey (4)

None (19) · Callback (2) · Developer (12) · Digital Channels (9) · eServices Manager (4) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (2) · Gplus Adapter for Salesforce (3) · Gplus Adapter for WFM (5) · Intelligent Workload Distribution (32) · IVR Administration (13) · Outbound (CX Contact) (14) · Platform Administration (1) · Reporting (3) · Routing and Designer (87) · Workforce Management (15)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (223)

None (223)

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