Drilldown: Article

None (10) · No (335) · Yes (18)

Draft:PEC-REC (67) · PEC-REC (48) · Draft:PEC-AS (44) · PEC-AS (44) · Draft:Mixed (22) · Draft:PEC-GPA (12) · PEC-GPA (11) · Mixed (8) · Draft:PEC-IWD (6) · Draft:PEC-WFM (6) · Draft:PEC-GS (6) · PEC-WFM (6) · PEC-REP (5) · PEC-GS (5) · Draft:PEC-REP (5) · Draft:Solution (4) · PEC-IWD (4) · Draft:ContentAdmin (4)

Other values: ; AUTH DES Draft:AUTH Draft:DES Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-CAB Draft:PEC-DC Draft:PEC-Email Draft:PEC-OU Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PE-GPR PEC-AD PEC-Admin PEC-CAB PEC-DC PEC-Email PEC-OU PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (77) · Genesys Multicloud CX (2) · GenesysCloud (7) · GenesysEngage-Cloud (236) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (40)

None (1) · No (357) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

What is an interaction (4) · Interaction lists (3) · Trending (3) · Managing widgets (3) · Historical Reporting / Genesys CX Insights (3) · Gplus Adapter support for Service Client API (3) · Explore (3) · Report widget (3) · Create a new dashboard (3) · Content browser (3) · Search Results grid (3) · Dashboard (3) · Working with dashboards (3) · Working with saved trending filters (3)

Other values: ; Access control for Recording users Accessibility Action Items Activity History Add and manage Caller ID Agent and Agent Group Annex Agent and contact center statistics Agent groups Agent settings overview Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Analyze related words Applications, roles and permissions Audio device settings Authentication (SSO) Available report templates Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Blippie Blob Storage Bulk import Business attributes Case and toast data Categories Channel options Chat Bots Chat channel options Click-to-Dial Configuration options reference Configure global login Configure the browser Configuring and Using General Features Configuring SSO Contacts Create and manage agent skills Create a new search Create a Trending filter Create an evaluation Create and manage custom agent states Create and manage forms Create and update users and roles Create Service Channel Deploy Data Loader on EKS Deploying Genesys Softphone Deploying the Screen Recording Service Desktop Views options Dimension tables DisplayTitle1 Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Enhanced 911 (E911) Emergency Dialing Solution Guide Evaluation Sessions Evaluations Manager Explore terms Export agent accounts Facebook channel options FAQ Article Feature support and known limitations File-based call recording connector Form questions Forms Manager Generalized Architecture Genesys CX Insights Support for GDPR Genesys Designer Genesys Multicloud CX as an identity provider for Genesys Cloud CX Genesys Multicloud CX Email Genesys Multicloud CX Release Management and Communications Genesys Softphone Genesys Softphone architecture Genesys Voice Platform (GVP) Gplus Adapter for Salesforce (v9) How Agent Setup works How Intelligent Workload Distribution works How Recording, Quality Management and Speech Analytics works Inbound Voice with WebRTC and Web Phone Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history advanced search Lucene query syntax Manage agents and other users Manage the Blacklist Migrating to Gplus Adapter (v9) Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases My Channels options My Messages widget New in this release Omnichannel Desktop Outbound Campaigns with Workspace Desktop Edition Outbound channel options Outbound CX Contact use case Overview Performing and managing Evaluation Sessions Permalink Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Programs Provision <service_name> Provision Agent Setup Provision CX Contact Provision Digital Channels Provision Email Provision Event Stream Provision GCXI Provision Genesys Authentication Provision Genesys Engagement Service Provision Genesys Voice Platform Provision Genesys Web Services and Applications Provision Gplus Adapter for Salesforce Provision Gplus Adapter for WFM Provision Interaction Server Provision IWD Provision IWD Data Mart Provision RAA Provision Telemetry Service Provision the Tenant Service Provision UCS Provision Voice Microservices Provision WebRTC Provision Workspace Web Edition Public and private keys Purge procedures and parameters Quality Management (QM) Query examples Recording certificate management Recording Cloud Backup Service Recording options Report scheduling Report templates Reports Routing Routing scenarios using GPR Saved searches Scenario: Onboarding agents and supervisors Screen Pop Screen Recordings Search Filter Service and Control tables Service Client options Set up IWD Settings and configuration overview Single sign on with Agent Workspace Single Sign-On Specifying search criteria Standard responses Statistics options Supervisor options Tenant Provisioning TLS for Genesys Engage Servers Tools Topics Topics, Categories, and Programs Transactions Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Troubleshooting Gplus Adapter Integration with Salesforce Twitter channel options Using the Media Player View audit trail Voice Bots Voice channel options Voice taxes (United States) Web Real-Time Communication (WebRTC) Agents use case Workforce Engagement Management for Genesys Multicloud CX Solution Guide Working with interactions Working with saved reports Workitem channel options Workspace Web Edition with eServices digital channels Workspace Web Edition with Genesys Digital Channels

None (43) · Overview (4) · What is an interaction (4) · Search Results grid (3) · Service Client API (3) · Reporting (3) · Report widget (3) · Create a new dashboard (3) · Content browser (3) · Trending (3) · Explore (3) · Dashboard (3) · Interaction lists (3) · Working with saved trending filters (3) · Working with dashboards (3) · Managing widgets (3)

Other values: ; Access control for Recording users Accessibility Action Items Activity History Agent and contact center statistics Agent Annex Agent groups Agent settings overview Agentless Analyze related words Audio device settings Authentication Available report templates BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blippiebblip Blob Storage Bulk import Business attributes Caller ID Case and toast data Categories Channel options Chat Bots Chat channel options Click-to-Dial Configuration options reference Configure global login Configure the browser Configuring and Using General Features Configuring SSO Contacts Create a new search Create a Trending filter Create an evaluation Create and manage agent skills Create and manage forms Create and update users and roles Create custom agent states Create Service Channel CX Contact Deploy Data Loader on EKS Deploying Genesys Softphone Deploying the Screen Recording Service Designer Desktop Views options Digital Channels Dimension tables Dispositions Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Enhanced 911 (E911) Emergency Dialing Solution Guide Evaluation Sessions Evaluations Manager Explore terms Export agent accounts Facebook channel options FAQ Article Feature support File-based call recording connector Form questions Forms Manager General Architecture Genesys Multicloud CX Email Genesys Softphone Genesys Softphone architecture Gplus Adapter for Salesforce (v9) GVP How IWD works How Recording, Quality Management and Speech Analytics works Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history advanced search IWD Queries Manage agents Manage the Blacklist Migrating to Gplus Adapter (v9) My Channels options My Messages widget New in this release Omnichannel Desktop Outbound channel options Performing and managing Evaluation Sessions Permalink Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Programs Provision Event Stream Provision GPA Provision GWS Provision WWE Public and private keys Purge procedures and parameters Quality Management (QM) Query examples Recording certificate management Recording Cloud Backup Service Recording options Report scheduling Report templates Reports Routing Routing scenarios using GPR Saved searches Scenario: Onboarding new agents Screen Pop Screen Recordings Search Filter Service and Control tables Service client options Set up IWD Settings and configuration overview Single sign on with Agent Workspace Single Sign-On Specifying search criteria Standard responses Statistics options Suite Level Requirements Supervisor options Support for GDPR TLS TOCTitle1 Tools Topics Topics, Categories, and Programs Transactions Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Troubleshooting Twitter channel options Use Cases Using the Media Player View audit trail Voice Bots Voice channel options Voice taxes WDE WebRTC agents WebRTC and Web Phone Workforce Engagement Management for Genesys Multicloud CX Solution Guide Working with interactions Working with saved reports Workitem channel options Workspace Web Edition WWE with eServices

None (361) · Journey (2)

None (25) · Administrator (3) · Agent folder (1) · Agent Setup (88) · Agent Workspace (2) · Callback (2) · Designer (4) · Digital Channels (4) · Email (2) · Event Stream (1) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (5) · Genesys Recording, Quality Management, and Speech Analytics (115) · Genesys Softphone (11) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (23) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (10) · Solutions (5) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (3) · WebRTC (2) · Workforce Management (12)

None (16) · Admin (22) · Administrator (53) · AuthPEGuide (2) · CABPEGuide (2) · CXCPEGuide (2) · DCPEGuide (1) · Deployment (34) · Designer (2) · DESPEGuide (2) · EmailPEGuide (2) · ETLRef (12) · GAWFMPEGuide (1) · GCXIPEGuide (4) · GPAPEGuide (1) · GVPPEGuide (2) · GWSPEGuide (3) · Help (2) · IWDDMPEGuide (2) · IWDPEGuide (2) · IXNPEGuide (2) · ManageCC (86) · PEGuide (1) · PulsePEGuide (2) · Small (1) · STRMSPEGuide (2) · TenantPEGuide (2) · Test (1) · TLMPEGuide (2) · UCSPEGuide (2) · User (86) · VMPEGuide (4) · WebRTCPEGuide (2) · WritersGuide (1) · WWEPEGuide (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (358) · BO02 (1) · BO02, BO03 (2) · CE01 (2)

None (319) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)