Drilldown: Article

None (37) · No (95) · Yes (11)

DC (9) · Draft:DC (7) · Draft:GAM (26) · Draft:PEC-DC (45) · Draft:PEP-DC (1) · GAM (23) · PEC-DC (32)

None (81) · GenesysCloud (47) · GenesysEngage-cloud (9) · GenesysEngage-onpremises (6)

None (25) · No (118)

None (119) · Administrator (16) · Administrator, Developer (6) · Adminstrator (2)

None (13) · Before you begin (4) · Enable a tenant for Digital Channels (4) · Deploy Digital Channels using Docker Compose (4) · Pre-configure tenant objects (4) · Provisioning overview (4) · Provision API keys (4) · About metrics (3) · Available metrics (3)

Other values: ; About AI Connector About Digital Channels About Digital Channels Admin About user accounts Architecture Change agent or team leader password Configure Agent UI Configure Agent UI - Obsolete Configure AI Connector Configure challenges and leaderboard settings Configure Digital Channels Configure login and logout exceptions Configure manager and team leader accounts Configure powerhouse performance points Create Service Channel Deploy Deploy Digital Channels Deploy Digital Channels in Kubernetes Deployment overview Genesys Widgets: Close the chat when an agent disconnects Get nGAGEMENT Getting started with Advanced Chat High availability and disaster recovery How Digital Channels works Initial configuration in nGAGEMENT Integrate with Genesys Hub KPI display types Learn about Digital Channels Logging Manage AI Integrations Manage API keys Manage custom variables Manage field codes Manage metrics Manage nGAGEMENT Manage personally identifiable information Manage preset filters Manage SMS Keywords Manage standard responses Manage your user account Metrics nGAGEMENT overview nGAGEMENT permissions nGAGEMENT setup wizard nGAGEMENT system requirements Persistent Chat across Different Domains Provision Digital Channels Provision SMS Set up Facebook and Twitter Set up SMS Set up WhatsApp Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Submit a support ticket Subscribe to nSight Tenant Settings Testing purposes only Upgrade, roll back, or uninstall Digital Channels Upgrade, rollback, or uninstall Digital Channels View a list of current users

None (71) · About metrics (2) · About user accounts (2) · Available metrics (3) · Change agent or team leader password (2) · Configure Agent UI (2) · Configure challenges and leaderboard settings (2) · Configure login and logout exceptions (2) · Configure manager and team leader accounts (2) · Configure powerhouse performance points (2) · Create Service Channel (1) · Deploy in Kubernetes (2) · Deploy using Docker Compose (2) · Getting started with Advanced Chat (2) · How Digital Channels works (2) · Initial configuration (2) · Integrate with Genesys Hub (2) · KPI display types (2) · Manage field codes (1) · Manage metrics (2) · Manage nGAGEMENT (2) · Manage PII (1) · Manage preset filters (2) · Manage standard responses (1) · Manage your user account (2) · nGAGEMENT overview (2) · nGAGEMENT permissions (2) · Provision SMS (2) · Set up Facebook and Twitter (2) · Set up SMS (2) · Set up WhatsApp (2) · Setting up Integration for Inbound and Outbound SMS (2) · Setting up Integration for Outbound Email Campaigns (2) · Submit a support ticket (2) · Subscribe to nSight (2) · System requirements (2) · Testing purposes only (1) · Upgrade, rollback, or uninstall (2) · View a list of current users (2)

None (136) · deploydigital (4) · sr (3)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (11) · Admin (40) · Administrator (24) · DCPEGuide (43) · Deployment (19) · Developers (6)

None (131) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Digital Channels (2) · Designer (4)

None (143)

None (130) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)