Drilldown: Article

None (23) · No (102) · Yes (6)

Draft:Developer (2) · Draft:PEC-Developer (58) · Draft:PEC-GPA (36) · PEC-Developer (15) · PEC-GPA (20)

None (63) · GenesysCloud (2) · GenesysEngage-cloud (63) · GenesysEngage-onpremises (3)

None (45) · No (86)

None (85) · Administrator (23) · Administrator, Agent (2) · Agent (14) · Developer (7)

None (14) · Click-to-Dial (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Media namespace (3) · Interaction namespace (3) · Service Client API (3) · Email namespace (3) · System namespace (3) · Configuration namespace (3) · Developer Sandbox (3) · Voice namespace (3) · Agent namespace (3)

Other values: ; About Gplus Adapter for Salesforce APIs by Service Architecture Auth Namespace Authentication API Authentication Overview Before you begin Chat Session API Cloud Data Download Service API Cloud Data Download Service Overview Configure Gplus Adapter for Salesforce Configuring and Using General Features Configuring SSO Consumer Messaging Overview CX Contact Service Overview - WIP Deploy Developer Console Developer Resources Engagement Overview - WIP Genesys Multicloud CX APIs Getting started Getting Started with App Studio Gplus Adapter for Salesforce - Agent Workspace option Gplus Adapter support for Service Client API High availability and disaster recovery How APIs work in Genesys Multicloud CX How Gplus Adapter for Salesforce works Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Integrating Gplus Adapter Private Edition in Lightning Intelligent Workload Distribution Overview Introduction to Engage Cloud APIs Lightning Experience Logging Messenger namespace Metrics Migrating to Gplus Adapter (v9) Openmedia API Outbound namespace Ports Provision Gplus Adapter for Salesforce Provisioning Overview - WIP Screen Pop Screen Pops Search API Search for interactions in UCS Secure Email API Secure Email Overview Statistics API Statistics Notifications API Statistics Overview Task Routing Overview Third-Party Messaging API Third-Party Messaging Overview Third-Party Messaging Webhook Troubleshooting Gplus Adapter Integration with Salesforce Upgrade, roll back, or uninstall Gplus Adapter for Salesforce User Data Management API User Data Management Overview Working with Gplus Adapter for Salesforce Workspace Overview - WIP

None (62) · Activity History (4) · Agent namespace (3) · Click-to-Dial (4) · Configuration namespace (3) · Configure GPA (1) · Configuring and Using General Features (2) · Configuring SSO (2) · Developer Console (1) · Developer Sandbox (2) · Email namespace (3) · Genesys Multicloud CX APIs (1) · Getting started (2) · Gplus Adapter for Salesforce (v9) (4) · Gplus Adapter for Salesforce - Agent Workspace option (1) · Gplus Adapter SF (2) · Integrating Gplus Adapter in Classic (2) · Integrating Gplus Adapter in Lightning (2) · Interaction namespace (3) · Lightning Experience (1) · Media namespace (3) · Migrating to Gplus Adapter (v9) (2) · Private Edition (1) · Provision GPA (1) · Screen Pop (2) · Screen Pops (2) · Service Client API (5) · System namespace (3) · Troubleshooting (2) · Voice namespace (3) · Working with Gplus Adapter (2)

None (129) · Journey (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (9) · Administrator (37) · Agent (14) · Developers (1) · GPAPEGuide (13) · SCAPI (24) · WebAPIs (31) · WWEAgent (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (131)

None (125) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)